CAST Members Are in the News

CAST | August 14, 2019 | by Donna Childress

New partners and supporters join CAST; new partnerships, a birthday celebration and tour, a new solution, and grant awards for innovative technology make the news.

CAST Welcomes New Partners and Supporters

CAST is pleased to welcome four new partners and supporters:

  • Unidine Lifestyles decided to elevate their engagement with CAST to LeadingAge Gold Partner after attending the last CAST Commission Meeting.
  • CareGrove has joined as LeadingAge Silver Partner with CAST.
  • Visa Inc. has joined CAST as a Supporter.
  • Sentrics has joined CAST as a Supporter. 

Unidine Lifestyles: Founded in 2001, Unidine delivers custom culinary programs centered on fresh from scratch dining, health and wellness, and unparalleled hospitality and service excellence. They embrace culinary integrity and innovation to craft invigorating and nourishing meals with high-quality local, seasonal, and responsibly sourced ingredients. Their hospitality-centric culture allows them to adopt a service mindset in every interaction with customers. From their frontline dining operations to their management teams, every member of the organization is dedicated to providing the highest level of service and to exceeding expectations every day.

CareGrove: CareGrove provides payment freedom for long-term care communities. They use their intuitive software solutions to allow senior living communities to immediately begin accepting online payments, which includes credit card, debit card, and ACH. The solution allows responsible parties to have the ease and convenience to pay how they want to, with convenience benefits such as recurring payments, multi-pay option, split pay among family members and the ability to earn maximum perks. The solution also streamlines your community, allowing you to send automatic invoices, curb bad debt, have unlimited communities under one roof, improve your cash flow, have better reconciliation, and have a competitive advantage in the industry.

Visa Inc.: Visa is a global payments technology company working to enable consumers, businesses, banks, and governments to use digital currency. Visa connects consumers, businesses, banks and governments in more than 200 countries and territories worldwide, helping improve lives and economies around the world. From advancing financial inclusion to helping in times of crisis, customers are using Visa Inc. products, know-how, and philanthropy to bring about positive change.

Sentrics: Sentrics is a vibrant ecosystem of data-driven solutions focused on delivering the highest quality of life for senior residents. Through actionable physical, medical, mental, and social data, Sentrics provides senior living communities with a 360º view of the well-being of each resident. The Sentrics integrated platform provides a comprehensive engagement offering designed to drive greater outcomes across the senior living care continuum. By integrating the leading companies, SeniorTV, Ciscor, and SilverSphere, Sentrics delivers a tremendous improvement to the lives of seniors through technology by gaining better data for decision-making. This, in turn, promotes a comprehensive increase in the quality of life and helps care providers reduce operating costs. Joining the Sentrics family means playing a larger role in helping a more active generation of seniors live fulfilled lives.

Collective Medical Partners with PointClickCare To Reduce Readmissions

PointClickCare Technologies and Collective Medical have announced a partnership, Yahoo! Finance reported. PointClickCare is a LeadingAge Gold Partner with CAST Focus. Collective Medical delivers a highly effective national network for care collaboration.
The partnership streamlines the integration between Collective’s solution for care transitions with PointClickCare’s leading cloud-based software platform. Through the partnership, post-acute providers using PointClickCare’s platform can coordinate seamless care transitions and consequently reduce avoidable readmissions.
Collective has been a member of the PointClickCare Marketplace—an online platform that enables customers to easily evaluate authorized third-party technology partners—for nine months. During this period, Collective has contracted with approximately 750 PointClickCare skilled nursing facility customers, including Consulate Health Care. Earlier this year, Collective announced its partnership with Consulate to facilitate seamless care transitions across Consulate’s 140 facilities.
From Nov. 3–6, 2019, PointClickCare will host SUMMIT 2019, considered the largest vendor-hosted gathering of LTPAC and senior living professionals, in Dallas, TX. The annual SUMMIT brings together over 2,000 PointClickCare customers, partners, and team members.
Attendees can gain insights to do more with PointClickCare, share experiences while learning from peers and industry experts, and connect with others who truly understand what it means to be a senior care provider. Collective will be at booth 420 to discuss how the partnership will empower SNFs and other post‐acute providers. 

iN2L's 60/20 Tour Celebrates 20 Years of Senior Living Residents Having Fun with Technology

LeadingAge CAST Supporter It's Never 2 Late® (iN2L) has kicked off its 60/20 tour, celebrating 20 years of senior living residents enjoying iN2L technology and the 60th birthday of iN2L co-founder Jack York. iN2L provides person-centered digital engagement to the senior living market.
Cision PR Newswire reported that York, co-founder Leslie Sweeney, and friends officially launched the tour on Aug. 5. The cross-country road trip will include stops across the U.S. and in Toronto until Nov. 5. At each location, iN2L and the community have planned special experiences for the residents, from birthday cake and dance parties, to Cruising and Crooning road-trip singalongs inside iN2L's 60/20 tour van.
iN2L's innovative solution has been featured recently in several news stories. The Denver Channel carried "Teaching seniors about tech, and doing a little ‘carpool karaoke’ while they're at it," highlighting iN2L's work to change the narrative of senior citizens and technology, to teach seniors about technology, and to offer educational programs to keep seniors connected and energized.
News of the ways The Renaissance at Coeur d'Alene in Coeur d'Alene, ID, is benefitting from the iN2L system recently appeared in the timesunion story "Senior-living facility uses tech for more than fun and games" and The Spokesman-Review article "Computer program at Coeur d’Alene senior-living facility much more than fun and games."

New Netsmart Solution Boosts Census and Bottom Line with Electronic Referral Management

LeadingAge CAST Supporter Netsmart, Cantex Continuing Care Network (Cantex), and Diakon Lutheran Social Ministries (Diakon) have launched an industry breakthrough solution, Netsmart Referral Manager. This first-of-a-kind solution has increased the number of processed referrals, driven operation efficiencies, and established a competitive edge for Cantex and Diakon among other senior living providers in a value-based care landscape. Yahoo! Finance, Business Wire, and McKnight’s Long-Term Care News reported the news.
Referral processes that fail to utilize automation and technology can be tedious and time-consuming, resulting in inefficiencies and even medical errors. In addition to accepting electronic referrals, the Netsmart Referral Manager solution automates the referral process, eliminating the need for phone calls, faxes, and manual data entry. A recent report by Porter Research stated that 60% of referring providers said they would switch to a new post-acute care provider if that organization were able to accept electronic referrals.
Cantex and Diakon implemented Referral Manager throughout their entire network of provider facilities. Results have shown that qualified referrals increased, while the time required to process those referrals decreased by 73%.
Diakon has been using the web-based solution in the community to give staff access to essential information that enables them to process referrals from anywhere, in real-time, on the Referral Manager shared platform. This approach enabled Diakon to maintain a 95% occupancy rate compared to the industry average of 82% and grew their census significantly. 

AARP Foundation and Front Porch Receive Grants from CTA Foundation

AARP Foundation and the Front Porch Center for Innovation and Wellbeing (FPCIW) have received grants from The Consumer Technology Association (CTA) Foundation®, WebWire reported.  The CTA Foundation awarded $700,000 in grants to 16 organizations enhancing the lives of seniors and people with disabilities through technology.
LeadingAge CAST Patron AARP Foundation is a new grantee this year. The foundation received funding to develop a voice technology program using Amazon’s Alexa to connect seniors to one another.
The Front Porch Center for Innovation and Wellbeing received funding for the third consecutive year. This year’s funds will go to the Expanding New Voice Opportunities for Communities (ENVOC) project, according to a press release. FPCIW is part of Front Porch, a LeadingAge CAST Patron and not-for-profit organization serving individuals and families through full-service retirement, active adult communities, and affordable housing communities.
FPCIW will continue to examine emerging voice integrated devices that empower older adults through social connectedness, independence, and wellness. As a result, FPCIW will impact more older adults with a wider range of needs such as visual and hearing impairments. FPCIW also gains the opportunity to explore other assistive technologies including hearables, augmented reality, and screen-based voice devices like Amazon Echo Show and Google Hub.
In addition, FPCIW will deploy voice-enabled sensory carts and sensory room spaces to help reduce anxiety, increase socialization, and produce high calming effects.

Providers that have privacy and security concerns about voice-controlled devices may want to review CAST’s article “Opportunities, and Risks, with New Smart Voice Technology in Senior Living,” which provides much-needed guidance. 

CareWorx Fully Managed Announces Partners with Cliniconex

CAST Business Associate CareWorx Fully Managed, leading supplier of 24x7 IT support and complete senior care technology solutions, has partnered with Cliniconex, providers of an innovative resident family engagement solution designed to return time to care through workflow automation. The partnership seeks to make the Cliniconex solution more broadly available to skilled nursing and senior living facilities across North America, as reported on Cision PR Web.
With more than 15 years serving senior care, and with devices and managed IT services in more than 5,000 facilities across North America, CareWorx is very familiar with the technology challenges facing the sector.
“We know that senior care communities struggle with having to accomplish more with existing staff levels and budgets,” said Mark McIntyre, EVP and GM of CareWorx Fully Managed. “The Cliniconex solution delivers incredible value to senior care communities in the form of significant time savings and increased productivity. By automating resident family communications, they are enabling care providers to spend time where it matters most—caring for residents.”
Freeing up care delivery staff and allowing them to focus on direct care instead of administrative tasks is the driving force behind the Cliniconex solution for senior care facilities. Through tight EHR integration, the solution delivers critical information such as safety and outbreak notifications, care plan reminders, policy changes and appointment notices to resident families, improving overall engagement and communication.