How One Provider Measures Quality, Performance and Satisfaction

Center Post

Technology initiatives at Lutheran Homes of South Carolina are grounded in the organization’s stra­tegic goals and priorities related to improving the quality of care and services for our residents. Cur­rent technology initiatives include electronic health records (EHR) and a variety of care tracking software designed for specific care sectors like hospice or assisted living.

This is the 14th in a series of case studies from the Preparing for the Future report.

You can check out the full Lutheran Homes of South Carolina case study or continue reading the summary below. 

The Organization
Lutheran Homes of South Carolina (LHSC) provides independent living, assisted living, skilled nursing care, memory support and hospice care in five continuing care retirement communities that employ 1,100 staff members. LHSC has earned a reputation for taking innovative steps to improve quality of care in its communities. 

In partnership with Lutheran Services for the Aging of North Carolina, the organization received a grant from the Duke Endowment in 2004 to adapt the Wellspring Model to its nursing facilities. Through the model, nterdisciplinary staff teams create and implement interventions to improve the quality of care for nursing home residents. 

LHSC also received grant support to implement a comprehensive wellness program called BeWell Home Services, which provides a host of non-medical services to
older people living in their own homes.

Technology
Technology initiatives at Lutheran Homes of South Carolina are grounded in the organization’s strategic goals and priorities related to improving the quality of care and services for residents. Current technology initiatives include:

  • Vitals helps LHSC assess active lifestyle, independent and assisted living residents and plan wellness initiatives. It also facilitates lead  management, marketing and referral management.
  • Cerner HomeWorks and RoadNotes support clinical, billing, financial and administrative functions in the LHSC hospice program.
  • MyInnerView measures a set of key performance measures, including clinical indicators; workforce performance metrics; and employee, resident and family satisfaction.
  • CareTracker is used in LHSC’s skilled nursing facilities to help caregivers perform required resident documentation on touch-screen devices placed in strategic locations.
  • Volgistics helps LHSC staff recruit, track and coordinate volunteers.
  • Keane MDS and MDS Director assist with documenting care plans and service delivery, and billing for services provided to skilled nursing residents.
  • AV Powell’s Fast helps the organization track amortization of entrance fees.
  • Procura supports the operation of BeWell Home Services.

Business Case
Development and maintenance of a state-of-the-art information technology (IT) system in support of all of the organization’s product lines is an expensive proposition. Although LHSC will occasionally receive grants to fund its technology projects, most of these initiatives are part of the organization’s capital budget. 

This means that Lutheran Homes of South Carolina must weigh each technology purchase against other organizational priorities.