Servi Robot Improves Mealtime at CCRC

CAST | August 11, 2021 | by Donna Childress

Learn how using a robot for meal delivery increased staff time with residents and how you can deploy effective and innovative technologies, with two valuable sessions from CAST.

Mealtime is easier and residents happier at a continuing care retirement community in Chicago now that a robot is helping to deliver food. A recent article in McKnight's Senior Living detailed the help that Servi the robot provides to Admiral at the Lake, a Kendal affiliate.
Servi travels between the kitchen and dining room, bringing food and returning used dishes. It is sturdy and carries dishes on three levels. Its battery lasts from eight to 12 hours, and it can make up to 20 deliveries at mealtime, said the article.
While Servi is shuttling dishes, residents receive more attention from staff. Servi means that staff can stay in the dining room with residents rather than making multiple trips to the kitchen and back.
The article noted that the residents at this community are tech-savvy, which made introduction of the robot more appropriate, and that some have even written poems and limericks about Servi.
Nadia Geigler, CEO of The Admiral, gave McKnight’s Senior Living a highly positive assessment of Servi. “Overall, this was a relatively small investment, and the returns—in terms of operational efficiency and resident satisfaction—have been tremendous,” she was quoted as saying.

Attend CAST Sessions on Innovative Technologies

For more information on making the most of innovative technologies, be sure to attend two sessions on the Aging Services Technology track at the LeadingAge Annual Meeting + EXPO, taking place Oct. 24-27, 2021, in Atlanta. Register today!

1-A. Accelerating Technology Innovation after COVID
Sunday, Oct. 24, 2021
3 p.m.

Explore research on technology adoption and spending from a multisite aging services organization, a hospice provider, and leading experts. Hear their insights into the potential role telehealth, artificial intelligence, resident engagement solutions, and workforce technologies can play in transforming future models of care and ways of doing business.


  • Kent Anderson, CEO/President, FACHE, Ohio's Hospice
  • Laurence Gumina, CEO, Ohio Living
  • Scott Collins, CEO, Link-age
  • Thomas Meyers, Managing Director, Ziegler

4-C. Technologies We Need Now More Than Ever
Monday, Oct. 25, 2021
8 a.m.

Learn from three tech experts and a provider how they leveraged telehealth, resident/family engagement software, and enterprise-wide business intelligence applications to fight COVID, and the role these vital technologies could play in a post-COVID world. You’ll learn how telehealth can promote better preventative health, how a resident/family engagement solution can help you create a connected care community, and how you can make key decisions using the data you generate each day.


  • Josh King, VP of Information Technology, Lutheran Senior Services
  • Keith Stewart, Chief Growth Officer, K4Connect
  • Lyle Berkowitz, Chief Medical Officer, QliqSOFT
  • Steven VanderVelde, Senior Living Enterprise Architect, PMP, ProviNET Solutions

Visit the Sessions page and choose the Aging Services Technologies Track to learn about more sessions you won’t want to miss. The full meeting takes place Oct. 24-27, 2021, in Atlanta. Register today!