11:00 a.m. – 12:30 p.m.

Managing Rising Expectations in a Changing World

The world is changing, and the expectations of current and prospective consumers are changing along with it. How should organizational leaders and board members respond? This session will show you how your organization can collaborate with residents to meet their expectations while respectfully managing those expectations. Hear how executives at LeadingAge member organizations use communication, transparency, and resident education to engage in honest and open dialogue about what residents want from their organizations and what they can realistically provide. You’ll get tips to help you ensure that your conversations with residents don’t take on an u201cus-versus-themu201d tone. Don’t miss this opportunity to learn how to encourage residents to take a vested interest in the success of your organization and community.

11:00 a.m. – 12:30 p.m.

Managing Rising Expectations in a Changing World

The world is changing, and the expectations of current and prospective consumers are changing along with it. How should organizational leaders and board members respond? This session will show you how your organization can collaborate with residents to meet their expectations while respectfully managing those expectations. Hear how executives at LeadingAge member organizations use communication, transparency, and resident education to engage in honest and open dialogue about what residents want from their organizations and what they can realistically provide. You’ll get tips to help you ensure that your conversations with residents don’t take on an u201cus-versus-themu201d tone. Don’t miss this opportunity to learn how to encourage residents to take a vested interest in the success of your organization and community.

11:00 a.m. – 12:30 p.m.

The CEO-Board Chair Relationship: A Recipe for Success

A strong working relationship between an organization’s chief executive and the chair of its board of directors is critical to the success of senior living organizations. But that relationship can be complex. The missions of the CEO and board chair must align so the organization can move forward. However, there must also be a healthy tension between the two leaders to preserve the board’s independence. How do organizations go about creating this balance? Governance expert Jane Mack, CEOs, and board chairs will be on hand during this session to provide direction. They’ll explore the characteristics of a healthy and productive relationship between the board chair and the executive. You’ll take home model practices to help you and your board build that relationship.

1:45 – 3:15 p.m.

Policy Update: Medicare Home Health and Hospice

Whether you offer a robust program of home-based services or are considering branching out into this service line, you’ll want to attend this policy update and discussion. Experts and policymakers will join LeadingAge members to discuss pressing issues affecting home health and hospice providers, including benefit oversight, reform and expansion, reimbursement, managed care, and workforce challenges. The session will also feature LeadingAge members who have successfully partnered with Medicare Advantage plans. You’ll leave this session with a better idea of how hospice and home health benefits are evolving and how to use your high-quality services to distinguish your organization in an increasingly competitive marketplace. Come and explore how LeadingAge members can use our collective resources to serve older adults in the place they call home.

1:45 – 3:15 p.m.

Policy Update: Medicare Home Health and Hospice

Whether you offer a robust program of home-based services or are considering branching out into this service line, you’ll want to attend this policy update and discussion. Experts and policymakers will join LeadingAge members to discuss pressing issues affecting home health and hospice providers, including benefit oversight, reform and expansion, reimbursement, managed care, and workforce challenges. The session will also feature LeadingAge members who have successfully partnered with Medicare Advantage plans. You’ll leave this session with a better idea of how hospice and home health benefits are evolving and how to use your high-quality services to distinguish your organization in an increasingly competitive marketplace. Come and explore how LeadingAge members can use our collective resources to serve older adults in the place they call home.

1:45 – 3:15 p.m.

Transforming the C-Suite to Reflect Evolving Priorities

The knowledge and expertise required of your senior team will continue to evolve in response to new opportunities and pressures. The traditional triad of chief executive officer (CEO), chief operating officer, and chief financial officer is giving way to a new model featuring additional executive positions and/or expertise focused on growth, strategy, innovation, technology, and culture. During this session, you’ll meet several CEOs who have intentionally broadened their senior leadership teams to include expertise and knowledge in new focus areas deemed critical to their organization’s strategic direction. Learn more about the specific functions these CEOs chose to elevate and the benefits they realized or are expectingu2014and consider how to ensure strategy and innovation stay at the top of your agenda.

11:00 a.m. – 12:30 p.m.

Policy Update: Pressing Issues in Affordable Housing

This wide-ranging session will prepare you for Lobby Day by offering updates on pressing issues facing affordable senior housing providers in 2024. Presenters will explain the housing issues on the minds of members of Congress and how congressional and administrative actions could impact nonprofit housing owners and managers. You’ll also gain an insider’s view of new programs and policy changes from the U.S. Department of Housing and Urban Development (HUD) and HUD’s priorities for the operation and overall health of its affordable senior housing portfolio. Don’t miss this opportunity to learn more about HUD funding opportunities, the agency’s implementation of the Housing Opportunity Through Modernization Act, and its support for services and service coordination in HUD-assisted housing.

3:45 – 5:15 p.m.

Aligning a DEI Commitment with Faith-Based Values

There is no one-size-fits-all plan to guide aging services organizations as they strive to implement a culture of diversity, equity, and inclusion (DEI) among team members, residents, and clients. Such work isn’t easy for any organization. However, faith-based organizations may find it particularly challenging to undertake a DEI journey when their religious beliefs and values appear to conflict with specific DEI goals, such as the inclusion of LTBTQ team members and residents. During this session, religious leaders from LeadingAge member organizations will describe how they foster communities of inclusion and belonging while remaining true to their religious heritage. They’ll share their challenges and successes along the path to diversity, equity, and inclusion.

11:00 a.m. – 12:30 p.m.

Moving Forward to Improve Nursing Home Quality

In 2022, the National Academies of Sciences, Engineering, and Medicine (NASEM) released groundbreaking recommendations for improving the quality of care in nursing homes nationwide. Since then, the Moving Forward Nursing Home Quality Coalition has developed action plans to advance some of NASEM’s recommendations and begun work to implement those plans. This session will focus on implementation progress. Coalition leaders will describe their work to promote financing for physical plant renovations, the adoption of health information technology, testing and evaluation of care planning standards, and other action plan work. As the Coalition completes its first two years of work, there’s no better time to review the group’s accomplishments and discuss its future direction.

3:45 – 5:15 p.m.

Embrace Change: Exploring New Approaches to Our Work

Professionals in the field of aging services have long anticipated the changing demographics of the older population and the evolving expectations of older consumers. Yet, many of us are still reluctant to embrace change and feel trapped in traditional models of services and supports. How can we expand our thinking and embrace new approaches, while also being mindful of our current operational challenges and financial limitations? This session will explore promising strategies to help you meet evolving consumer expectations. Presenters will help you consider ways you might address the many layers of diversity in your community and how new models could help you better serve residents of senior living communities and recipients of home-based services.

1:45 – 3:15 p.m.

The Overlooked Dimensions of Leadership

You bring many technical skills to your role as an organizational executive, but these skills won’t necessarily make you an exceptional leader. Leadership prowess is also directly related to your mental habits and ways of thinking, inner flexibility, ability to respond to complex situations, and overall presence. We can’t ignore these capabilities. They draw colleagues to us, sustain our teams and organizations, and help us maintain our energy. Three seasoned executive coaches representing diverse fields will use this session to help leaders at all levels explore commonly overlooked dimensions of leadership, including the ability to have meaningful conversations and lead with questions rather than answers. Don’t miss this opportunity to gain insights and inspiration that will help you transform your leadership and your life.

3:45 – 5:15 p.m.

Building Success by Rebalancing Your Service Lines

Mission-driven providers of aging services must navigate complex financial and consumer dynamics while striving to succeed in their local markets. Some providers tackle this challenge by rebalancing their service lines to meet or expand their mission, manage costs, address workforce challenges, and position themselves for the future. This session will explore how leaders can engage in strategic conversations to help their senior living organizations remain competitive. This session will offer strategies to engage your leadership team and board in decisions to right-size, downsize, upsize, or expand your service lines. You’ll also hear from providers who have started down this path, the process they followed, what they have learned so far, and how affiliations and partnerships helped them move forward.