3:45 – 5:15 p.m.

Managed Care in the Spotlight: What’s Next?

The past year has brought significant regulatory and legislative activity to managed care. With more than 50% of Medicare beneficiaries enrolled in a Medicare Advantage or special needs plan, policymakers cannot ignore managed care’s impact on the broader healthcare system and the aging services sector. Of particular concern are the rising number of erroneous denials of medically necessary Medicare services, and terminations of services in opposition to provider assessments. Join this session to get the latest information from Senate and House staffers, representatives from the Centers for Medicare & Medicaid Services, and providers of aging services. You’ll gain important insights into how new Medicare Advantage rules are impacting care determinations and what issues are looming on the horizon.

11:00 a.m. – 12:30 p.m.

Policy Update: The Shifting Landscape of Nursing Home Care

Nursing homes continue to navigate a continually shifting landscape as they redefine what it means to offer person-centered quality care and address myriad regulatory and operating challenges. These challenges include keeping up with changing regulations and ongoing updates to infection control protocols; navigating the Minimum Data Set, Nursing Home Care Compare, and the quality reporting program; and establishing a secure foothold in the world of value-based payments. Key staff from the Biden Administration will offer their insights into the government’s response to all these challenges. Congressional staff have been invited to discuss regulations, guidance, and legislative activity focused on staffing, emergency preparedness, behavioral health, and surveys. You’ll want to hear their take on what’s in store for nursing homes in 2024.

1:45 – 3:15 p.m.

Insights from Providers Serving the Middle Market

Many older adults find themselves caught in the middle. Their incomes are too high to qualify for subsidized housing and services but not high enough to afford assisted living or life plan communities. They are often shut out of senior housing options and could have difficulty paying for services and supports as they age. This session will kick off with research findings describing this population, followed by a panel of LeadingAge members trying to address housing and care needs among middle-market consumers. Panelists will offer guidance on defining your local market, educating prospective residents about their options, offering the right amenities, and deciding whether to develop rental or entry-fee products. Bring your questions to this session and prepare to be inspired to expand your mission to this underserved population.

1:45 – 3:15 p.m.

Transforming the C-Suite to Reflect Evolving Priorities

The knowledge and expertise required of your senior team will continue to evolve in response to new opportunities and pressures. The traditional triad of chief executive officer (CEO), chief operating officer, and chief financial officer is giving way to a new model featuring additional executive positions and/or expertise focused on growth, strategy, innovation, technology, and culture. During this session, you’ll meet several CEOs who have intentionally broadened their senior leadership teams to include expertise and knowledge in new focus areas deemed critical to their organization’s strategic direction. Learn more about the specific functions these CEOs chose to elevate and the benefits they realized or are expectingu2014and consider how to ensure strategy and innovation stay at the top of your agenda.

11:00 a.m. – 12:30 p.m.

Managing Rising Expectations in a Changing World

The world is changing, and the expectations of current and prospective consumers are changing along with it. How should organizational leaders and board members respond? This session will show you how your organization can collaborate with residents to meet their expectations while respectfully managing those expectations. Hear how executives at LeadingAge member organizations use communication, transparency, and resident education to engage in honest and open dialogue about what residents want from their organizations and what they can realistically provide. You’ll get tips to help you ensure that your conversations with residents don’t take on an u201cus-versus-themu201d tone. Don’t miss this opportunity to learn how to encourage residents to take a vested interest in the success of your organization and community.

3:45 – 5:15 p.m.

Building Success by Rebalancing Your Service Lines

Mission-driven providers of aging services must navigate complex financial and consumer dynamics while striving to succeed in their local markets. Some providers tackle this challenge by rebalancing their service lines to meet or expand their mission, manage costs, address workforce challenges, and position themselves for the future. This session will explore how leaders can engage in strategic conversations to help their senior living organizations remain competitive. This session will offer strategies to engage your leadership team and board in decisions to right-size, downsize, upsize, or expand your service lines. You’ll also hear from providers who have started down this path, the process they followed, what they have learned so far, and how affiliations and partnerships helped them move forward.

3:45 – 5:15 p.m.

Building Success by Rebalancing Your Service Lines

Mission-driven providers of aging services must navigate complex financial and consumer dynamics while striving to succeed in their local markets. Some providers tackle this challenge by rebalancing their service lines to meet or expand their mission, manage costs, address workforce challenges, and position themselves for the future. This session will explore how leaders can engage in strategic conversations to help their senior living organizations remain competitive. This session will offer strategies to engage your leadership team and board in decisions to right-size, downsize, upsize, or expand your service lines. You’ll also hear from providers who have started down this path, the process they followed, what they have learned so far, and how affiliations and partnerships helped them move forward.

3:45 – 5:15 p.m.

Policy Update: Medicaid Support for Community-Based Services

Many older Americans want to remain in their homes and communities as they age. Home and community-based services (HCBS) play a significant role in meeting this consumer expectation. Medicaid support for HCBS is essential to making these services more widely available to those who need them. This session will explore how the Medicaid program supports HCBS for health-related social needs and how that support positions LeadingAge members to expand their impact in local communities. Hear from policymakers and HCBS experts about trends in service expansion and new opportunities in Medicaid-supported service lines, including home care, adult day, the Program of All-Inclusive Care for the Elderly, and personal care. Don’t miss this opportunity to get the latest information about Medicaid policy innovation across states.

3:45 – 5:15 p.m.

Policy Update: Medicaid Support for Community-Based Services

Many older Americans want to remain in their homes and communities as they age. Home and community-based services (HCBS) play a significant role in meeting this consumer expectation. Medicaid support for HCBS is essential to making these services more widely available to those who need them. This session will explore how the Medicaid program supports HCBS for health-related social needs and how that support positions LeadingAge members to expand their impact in local communities. Hear from policymakers and HCBS experts about trends in service expansion and new opportunities in Medicaid-supported service lines, including home care, adult day, the Program of All-Inclusive Care for the Elderly, and personal care. Don’t miss this opportunity to get the latest information about Medicaid policy innovation across states.

11:00 a.m. – 12:30 p.m.

Embracing Meaning and Purpose to Build Community

Older people without purpose are at a higher risk for health challenges, loss of social connection, and diminished chances for happiness. Employees without purpose are more stressed, less productive, and more likely to leave their jobs. The good news is that more leaders, team members, and older adults are seeking ways to live purposefully. The information presented in this session could help your organization make that possible. Presenters will define what purpose is and explore how it can intentionally drive community building within your organization. They’ll also identify practical steps you can take to prioritize purpose and increase engagement. You’ll hear how one provider positioned itself as a Purpose Center of Excellence by infusing purpose across the employee and resident experience.

11:00 a.m. – 12:30 p.m.

Embracing Meaning and Purpose to Build Community

Older people without purpose are at a higher risk for health challenges, loss of social connection, and diminished chances for happiness. Employees without purpose are more stressed, less productive, and more likely to leave their jobs. The good news is that more leaders, team members, and older adults are seeking ways to live purposefully. The information presented in this session could help your organization make that possible. Presenters will define what purpose is and explore how it can intentionally drive community building within your organization. They’ll also identify practical steps you can take to prioritize purpose and increase engagement. You’ll hear how one provider positioned itself as a Purpose Center of Excellence by infusing purpose across the employee and resident experience.

3:45 – 5:15 p.m.

After the Staffing Mandate: The Future of the Nursing Workforce

Nursing home operators nationwide worry about how they will comply with the new staffing standard recently proposed by the Centers for Medicare & Medicaid Services. If the mandate is approved, providers will have trouble paying an estimated $40.6 billion to hire additional nurses over the next 10 years. The daunting task of finding enough nurses to fill the required slots will be equally challenging. How will the new requirement impact our ongoing workforce crisis? Two LeadingAge workforce experts will answer that question as they examine how our sector can meet the challenges associated with growing the next generation of nurses in aging services. Take advantage of this opportunity to shape the solutions LeadingAge will bring to lawmakers as we strive for sustainable workforce solutions.