Like other LTSS providers, Friendly Senior Living, Rochester, NY, found itself faced with expensive, difficult testing needs during the COVID-19 pandemic. According to Director of Information Technology Joel Snyder, the pandemic meant not only managing the burden of frequent testing, but also complying with reporting requirements from both the state and federal governments.

When COVID-19 necessitated visitation restrictions, providers faced the challenge of keeping residents and their families in frequent communication, engaged, and well-informed.

Miravida Living, Oshkosh, WI, achieved those goals by creatively and inexpensively repurposing existing technologies to create multiple channels of communication. Using simple software tools—not to mention plain old paper—the organization strengthened relationships among residents, families, staff, and the surrounding community.

The use of mobile devices, telehealth, and video conferencing entered the spotlight in assisted living communities during the pandemic, according to new research. A recent column in McKnight's Senior Living shared results from an online survey by Ascom.

 

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