8:00-9:00 a.m

133-J. Why It’s Critical to Understand Your Hospice CAHPS Score

The Centers for Medicare & Medicaid Services (CMS) uses the Consumer Assessment of Healthcare and Provider Assessments & Systems (CAHPS) survey to share the star ratings of hospice providers with the public. Because star ratings are a relatively recent phenomenon in the hospice sector, it’s essential for hospice providers to better understand these data points and how the public views them. During this session, the presenters will explain the tools CMS uses to identify quality hospice care, offer tips for making quality data seem less daunting, and share strategies for improving quality scores and star ratings. Learn how to view star ratings as an opportunity for your hospice to grow, learn, improve patient experience, and ensure quality care.

• Kristi Strawser, Chief Executive Officer, EverHeart Hospice
• Nara Oliveira, Quality, Regulatory and Compliance Coordinator, Good Shepherd Community Care
• Margaret Gloria, Medical Director, Goodwin House Bailey's Crossroads