8:15-9:15 a.m

144-G. Enhancing Quality through Teamwork in Affordable Housing

Working in subsidized senior housing communities is most rewarding when all the community’s team members pull in the same direction. Unfortunately, this teamwork doesn’t always come naturally due to restraints and restrictions imposed by the U.S. Department of Housing and Urban Development. During this session, representatives of AHEPA Senior Living in Fishers, IN, will share their secret for improving teamwork between a housing community’s property management and service coordination teams. Presenters will explain how to establish healthy communication and working relationships across these teams by setting clear boundaries, being supportive, and fostering understanding. Discover the rewards and benefits of teamwork, explore the need for confidentiality in communications about residents, and review approaches you might take to resolving difficult situations.

• Jennifer Parks, Director of Service Coordination, AHEPA Management Company
• Sandra Dzankovic, Director of Operations, AHEPA Management Company