8:15-9:15 a.m

94-G. Build Your Quality Improvement Skills

Data is at the heart of the Quality Assurance & Performance Improvement (QAPI) process established for nursing homes by the Centers for Medicare & Medicaid Services. But nursing home providers need special skills to successfully use the process to identify and analyze quality data. This session will introduce you to some of those skills, including conducting root cause analyses, prioritizing quality areas, and developing innovative action plans to help you maintain and improve safety and quality. Presenters will offer guidance on using QAPI to improve care practices, resident quality of life, and staff satisfaction while reducing the risk of unfavorable surveys and litigation.

• Sandy Delgehausen, Regional Director of Clinical Quality Support/Metrics, Cassia
• Heidi LaFave, DON, Haven Homes Skilled Nursing