3:45 – 5:15 p.m.

Building Success by Rebalancing Your Service Lines

Mission-driven providers of aging services must navigate complex financial and consumer dynamics while striving to succeed in their local markets. Some providers tackle this challenge by rebalancing their service lines to meet or expand their mission, manage costs, address workforce challenges, and position themselves for the future. This session will explore how leaders can engage in strategic conversations to help their senior living organizations remain competitive. This session will offer strategies to engage your leadership team and board in decisions to right-size, downsize, upsize, or expand your service lines. You’ll also hear from providers who have started down this path, the process they followed, what they have learned so far, and how affiliations and partnerships helped them move forward.

3:45 – 5:15 p.m.

Managed Care in the Spotlight: What’s Next?

The past year has brought significant regulatory and legislative activity to managed care. With more than 50% of Medicare beneficiaries enrolled in a Medicare Advantage or special needs plan, policymakers cannot ignore managed care’s impact on the broader healthcare system and the aging services sector. Of particular concern are the rising number of erroneous denials of medically necessary Medicare services, and terminations of services in opposition to provider assessments. Join this session to get the latest information from Senate and House staffers, representatives from the Centers for Medicare & Medicaid Services, and providers of aging services. You’ll gain important insights into how new Medicare Advantage rules are impacting care determinations and what issues are looming on the horizon.

11:00 a.m. – 12:30 p.m.

Moving Forward to Improve Nursing Home Quality

In 2022, the National Academies of Sciences, Engineering, and Medicine (NASEM) released groundbreaking recommendations for improving the quality of care in nursing homes nationwide. Since then, the Moving Forward Nursing Home Quality Coalition has developed action plans to advance some of NASEM’s recommendations and begun work to implement those plans. This session will focus on implementation progress. Coalition leaders will describe their work to promote financing for physical plant renovations, the adoption of health information technology, testing and evaluation of care planning standards, and other action plan work. As the Coalition completes its first two years of work, there’s no better time to review the group’s accomplishments and discuss its future direction.

11:00 a.m. – 12:30 p.m.

Managing Rising Expectations in a Changing World

The world is changing, and the expectations of current and prospective consumers are changing along with it. How should organizational leaders and board members respond? This session will show you how your organization can collaborate with residents to meet their expectations while respectfully managing those expectations. Hear how executives at LeadingAge member organizations use communication, transparency, and resident education to engage in honest and open dialogue about what residents want from their organizations and what they can realistically provide. You’ll get tips to help you ensure that your conversations with residents don’t take on an u201cus-versus-themu201d tone. Don’t miss this opportunity to learn how to encourage residents to take a vested interest in the success of your organization and community.

11:00 a.m. – 12:30 p.m.

Who Benefits from the Rural Aging Action Network?

Older adults living in rural communities often have low incomes and limited access to healthcare, transportation, and other vital services. As a result, many have trouble maintaining their health and independence. This session will focus on the Rural Aging Action Network, a coalition led by Lutheran Services in America, which works with local organizations in four states to connect rural older adults with sustainable community-based services and supports. Join researchers from the LeadingAge LTSS Center @UMass Boston and the director of aging initiatives at Lutheran Services in America for a close-up look at the older adults served by the network, the essential services they receive, and the benefits they enjoy. Discover what is possible when providers of aging services invest in rural older adults.

11:00 a.m. – 12:30 p.m.

Policy Update: Pressing Issues in Affordable Housing

This wide-ranging session will prepare you for Lobby Day by offering updates on pressing issues facing affordable senior housing providers in 2024. Presenters will explain the housing issues on the minds of members of Congress and how congressional and administrative actions could impact nonprofit housing owners and managers. You’ll also gain an insider’s view of new programs and policy changes from the U.S. Department of Housing and Urban Development (HUD) and HUD’s priorities for the operation and overall health of its affordable senior housing portfolio. Don’t miss this opportunity to learn more about HUD funding opportunities, the agency’s implementation of the Housing Opportunity Through Modernization Act, and its support for services and service coordination in HUD-assisted housing.

1:45 – 3:15 p.m.

Transforming the C-Suite to Reflect Evolving Priorities

The knowledge and expertise required of your senior team will continue to evolve in response to new opportunities and pressures. The traditional triad of chief executive officer (CEO), chief operating officer, and chief financial officer is giving way to a new model featuring additional executive positions and/or expertise focused on growth, strategy, innovation, technology, and culture. During this session, you’ll meet several CEOs who have intentionally broadened their senior leadership teams to include expertise and knowledge in new focus areas deemed critical to their organization’s strategic direction. Learn more about the specific functions these CEOs chose to elevate and the benefits they realized or are expectingu2014and consider how to ensure strategy and innovation stay at the top of your agenda.

1:45 – 3:15 p.m.

Transforming the C-Suite to Reflect Evolving Priorities

The knowledge and expertise required of your senior team will continue to evolve in response to new opportunities and pressures. The traditional triad of chief executive officer (CEO), chief operating officer, and chief financial officer is giving way to a new model featuring additional executive positions and/or expertise focused on growth, strategy, innovation, technology, and culture. During this session, you’ll meet several CEOs who have intentionally broadened their senior leadership teams to include expertise and knowledge in new focus areas deemed critical to their organization’s strategic direction. Learn more about the specific functions these CEOs chose to elevate and the benefits they realized or are expectingu2014and consider how to ensure strategy and innovation stay at the top of your agenda.

3:45 – 5:15 p.m.

Policy Update: Medicaid Support for Community-Based Services

Many older Americans want to remain in their homes and communities as they age. Home and community-based services (HCBS) play a significant role in meeting this consumer expectation. Medicaid support for HCBS is essential to making these services more widely available to those who need them. This session will explore how the Medicaid program supports HCBS for health-related social needs and how that support positions LeadingAge members to expand their impact in local communities. Hear from policymakers and HCBS experts about trends in service expansion and new opportunities in Medicaid-supported service lines, including home care, adult day, the Program of All-Inclusive Care for the Elderly, and personal care. Don’t miss this opportunity to get the latest information about Medicaid policy innovation across states.

11:00 a.m. – 12:30 p.m.

Global Perspectives on Foreign-Born Workers

A growing number of aging services providers are recruiting foreign-born immigrants and refugees to staff their care settings worldwide. This recruitment phenomenon was the topic of a rich discussion at the 2023 Global Ageing Network (GAN) International Workforce Summit. During this session, U.S. and Canadian colleagues will explore recruitment, training, and retention strategies employers currently use to attract foreign-born caregivers. Join this high-level discussion about the ethics of such activities, including the impact of worker migration on immigrants’ countries of origin. Envision how provider organizations worldwide might come together to address global workforce challenges while supporting foreign-born caregivers through skills training, core competencies, and recruitment standards.

1:45 – 3:15 p.m.

The Overlooked Dimensions of Leadership

You bring many technical skills to your role as an organizational executive, but these skills won’t necessarily make you an exceptional leader. Leadership prowess is also directly related to your mental habits and ways of thinking, inner flexibility, ability to respond to complex situations, and overall presence. We can’t ignore these capabilities. They draw colleagues to us, sustain our teams and organizations, and help us maintain our energy. Three seasoned executive coaches representing diverse fields will use this session to help leaders at all levels explore commonly overlooked dimensions of leadership, including the ability to have meaningful conversations and lead with questions rather than answers. Don’t miss this opportunity to gain insights and inspiration that will help you transform your leadership and your life.

11:00 a.m. – 12:30 p.m.

Policy Update: The Shifting Landscape of Nursing Home Care

Nursing homes continue to navigate a continually shifting landscape as they redefine what it means to offer person-centered quality care and address myriad regulatory and operating challenges. These challenges include keeping up with changing regulations and ongoing updates to infection control protocols; navigating the Minimum Data Set, Nursing Home Care Compare, and the quality reporting program; and establishing a secure foothold in the world of value-based payments. Key staff from the Biden Administration will offer their insights into the government’s response to all these challenges. Congressional staff have been invited to discuss regulations, guidance, and legislative activity focused on staffing, emergency preparedness, behavioral health, and surveys. You’ll want to hear their take on what’s in store for nursing homes in 2024.