There is no question culture change is gaining momentum in long-term care communities.

This summer more than 1,000 people from senior care organizations across the country convened in Kansas City for the largest event dedicated to person-centered care. The conference showcased the latest developments in the long-term culture change movement. I’m proud to have had staff from Hebrew Rehabilitation Center representing our organization.

Culture change is respecting the individual rhythms and preferences of our residents. With patient-centered care, residents are asked basic questions around issues that impact their quality of life:

  • What time would you like to wake up?
  • Would you like a cold or warm meal for breakfast?
  • Would you prefer going to the concert downstairs or resting in your room?

Our model cannot be one size fits all. We must advocate for our residents unique needs and desires.

At Hebrew Rehabilitation Center, we’re already on the culture change journey and are committed to moving forward. Leadership and staff know it’s the right thing to do and it’s being embraced at all levels of the organization. Here, culture change is not a foreign concept.

From resident assistants (RA) to operations leaders to our culinary teams, I hear the positive impact it is having on our residents. It’s truly making a difference in their day-to-day lives.

It’s no surprise given our long and proud history of providing exceptional health care to seniors. As part of Hebrew SeniorLife, we have always challenged conventions, myths and preconceived notions about the aging process. It’s essential to our mission and who we are.

Our long-term care communities are built around our residents. Our staff believes in delivering person-centered care; forgoing the traditional nursing home practices that did little to give residents the quality of life they deserve.

In fact, seniors moving into HRC are letting us know what they want. They want more choices and they want to have a voice. Activities that are built around our residents’ unique life stories and desires show respect for our seniors and demonstrate our desire to meet their individual needs. 

At the same time, we empower our staff and give them the tools and resources to take better care of the residents they serve. RAs and team members who know the residents best are essential in care planning.

As president, I witness the wonderful ways our staff engage with residents. From structured activities to spontaneous small group discussions, to building one-to-one relationships, culture change is alive and well at Hebrew Rehabilitation Center. 

We are steadfast in our commitment to delivering exceptional care and service to our seniors. Embracing culture change helps make our great communities even better. Culture change propels us to go further.

Mary Moscato, is the president of Hebrew SeniorLife Health Care Services. This post originally appeared on the ReAge blog, and is used here with permission.