A Centers for Medicare & Medicaid Services (CMS) Quality & Safety Special Alert memo issued November 4, 2024 clarifies issues related to on-site verification visits.

Since mid August, when members shared concerns with us about these visits, LeadingAge reported the issues to the agency and requested more details on these unannounced visits to providers by CMS contractors and their subcontractors in an effort to improve processes. This latest memo adds to information provided to members in September on what to know about unannounced nursing home verification visits.

Read CMS’ November 4 memo here.

LeadingAge appreciates CMS’s response to our request to improve communication around these visits.