The Centers for Medicare & Medicaid Services (CMS) released  information on emergency reporting for Medicare Parts C and D. PACE organizations and Medicare-Medicaid Plans must report emergency issues that affect 100 or more participants for more than an hour. The HPMS memo contains the holiday schedule for the Complaint Tracking Module and 1-800-Medicare.

Organizations are reminded to make necessary updates to CEO and Emergency Contact information in HPMS by 5 p.m. ET on December 27, 2023, to accurately reflect on-call coverage for January 1-2, 2024.