The Centers for Medicare & Medicaid Services (CMS) has developed an informational resource for providers on the survey process. The toolkit, available on the Quality, Safety, and Education Portal (QSEP) in the public training catalogue, provides tips on the survey process and common requests providers may receive during survey. Key topics include survey purpose, the surveyor’s role, and cooperation during surveys.

Having advocated to CMS for increased communication between surveyors and providers to improve relations and survey experience, LeadingAge supports this initial offering and will continue to provide recommendations for additional action.