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2024 CCaH Virtual Conference
Join the LeadingAge Continuing Care at Home (CCaH) Network for the 2024 CCaH Virtual Conference!
Home » 2024 CCaH Virtual Conference
Fourth Annual Conference
The fourth year is in the books!
Continuing Care at Home (CCaH) programs continue to drive meaningful change and provide an option for what most active older adults want, to age in place. As Life Plan Communities (LPC) and Continuing Care Retirement Communities (CCRC) look to diversify their portfolios, CCaH program is a growing, profitable model and offers a new entry point into communities.
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On-Demand Recordings Available!
Did you miss the virtual conference or a particular session? You can still register or login to view the recorded sessions. These on-demand recordings will be available starting on Thursday, June 13 through August 31, 2024.
If you have questions or need assistance logging in, please contact
1-844-840-4669 (choose option 1) or email meetings@leadingage.org.
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New Exploratory Track
New in 2024! A track for CCaH Exploration included four 1-hour sessions specially targeted for individuals and/or organizations who are interested in having more in-depth information on how CCaH programs work and what’s involved in starting one.
Welcome Remarks | Monday, June 10 at 1:00 p.m. ET
Katie Smith Sloan, President & CEO, LeadingAge
Monday’s Keynote Presentation | June 10 at 1:05 p.m. ET
David Gehm, President & CEO, Wellspring Lutheran Services | Courage in a New World
Courage isn’t just about facing your fears; it’s about embracing them head-on and transforming them into opportunities for growth. Join us for this highly interactive keynote where David will share powerful stories of those who have fearlessly pushed boundaries, disrupted norms, and ignited courageous actions. He will invite us to look inside ourselves and tap the courage within.
David M. Gehm has served as the President and Chief Executive Officer of Wellspring Lutheran Services (previously Lutheran Homes of Michigan) since January, 1994. In this role, Mr. Gehm is responsible for administrative, executive, and governance leadership for the organization.
Tuesday’s Keynote Presentation | June 11 at 3:30 p.m. ET
Anne Kenny, Founder, Together in Dementia | How Do I Do This? Supporting Families in End-of-Life Scenarios
Navigating end-of-life scenarios can be daunting, but this session equips attendees with the tools to have meaningful conversations and provide compassionate support. We’ll explore the societal reluctance to discuss death, then dive into practical strategies using the REMAP (reframe, expect emotion, map and align with goal, propose plan) framework. Attendees will learn how to sensitively broach goals of care, transition from curative to palliative treatment, and assist families through this profoundly difficult time. This session empowers aging services professionals to confidently guide patients and loved ones through the complexities of end-of-life planning and care. Leave with a renewed ability to have the tough talks and offer solace when it matters most.
Closing Remarks | June 11 at 4:30 p.m. ET
Amanda Young (left), Executive Director, The Wesley at Home, A Program of The Wesley Inc. & Molly Wylie (right), Research Associate, LTSS Center, LeadingAge | CCaH Survey Results
Dive into 2023 industry benchmarking data and explore the critical role of data collection and advancing research in driving the Continuing Care at Home sector forward.
Conference Information
Register now to access recorded sessions.
Registration Categories & Rates:
Member Individual $199
Non-Member Individual $259
Questions? Please email meetings@leadingage.org.
Monday, June 10 | 2:15–3:15 p.m. ET
Track | Session Title (View session descriptions here.) |
Session Speaker(s) |
Marketing Operations | Artificial Intelligence (AI) & CCaH – Practical Info | Kurt Rahner, VP of IT, Kendall at Home; Jonathan Jedeikin, CEO, DaVinci Digital |
Wellness Coordination | Hospital at Home: Acute Care Reimagined | Andrea Lazarek-LaQuay, Chief Clinical Officer, Nascentia Health |
CCaH Exploration | Actuaries, Risk Assessment, & Removing Barriers to Understanding CCaH Model | Brad Paulis, Partner, Continuing Care Actuaries |
Monday, June 10 | 3:30–4:30 p.m. ET
Track | Session Title (View session descriptions here.) |
Session Speaker(s) |
Marketing Operations | Serving the LGBTQ+ Population | Sadiya Abjani, Director of Training and Instructional Design, SAGE, Advocacy and Services for LGBT Elders |
Wellness Coordination | Leveraging Medicare Advantage Insights for CCaH Wellness and Marketing | Jennifer Drago, CEO, Peak to Profit |
CCaH Exploration | LPCs & CCaHs Working Together | Cecily Laidman, Executive Director, Springpoint Choice; Erin Strain, Executive Director, Givens Choice; Michelle M. Pandolfi, Executive Director, Thrive at Home with Whitney Center |
Tuesday, June 11 | 1–2:00 p.m. ET
Track | Session Title (View session descriptions here.) |
Session Speaker(s) |
Marketing Operations | Enhancing Member Benefits through Concierge Services | Jane Kelley, Executive Director, Livewell by Blakeford; Hersh Fernandez, CEO, Dorvie, Inc.; Michelle M. Pandolfi, Executive Director, Thrive at Home with Whitney Center |
Wellness Coordination | Enhancing Independence: Technology for Everyday Living | Scott Code, Vice President, CAST, LeadingAge |
CCaH Exploration | State Oversight and Governance | Susan Hawkins, Executive Director, Springpoint Choice Consulting; Amanda Young, Executive Director at The Wesley at Home, A Program of The Wesley Inc. |
Tuesday, June 11 | 2:15–3:15 p.m. ET
Track | Session Title (View session descriptions here.) |
Session Speaker(s) |
Marketing Operations | Overcoming Objections in the Sales Process | Derek Dunham, Vice President Client Services, Varsity; John Spooner, Co-Chief Executive Officer, Greystone |
Wellness Coordination | Importance of Compassion in Journey of Aging | Lisa Hoffman, Executive Director, Pathstones by Phoebe; Mimi Leinbach, Senior Wellness Coordinator, Pathstones by Phoebe |
CCaH Exploration | Member Stories / Member Panel | Lynne Giacobbe, Chief Executive Officer, Kendal at Home; Andrew Solodky, Manager of Marketing and Sales, SmartLife; Kate Roberts, Senior Director Care Coordination, Friends Life Care; Nicole Holtsclaw, Assistant Executive Director, SunHealth |
AI & CCaH- Practical Info
Learn how AI can simplify data creation and deliver person-centered data for enhanced quality of life for members of CCaH programs.
Hospital at Home: Acute Care Reimagined
During the COVID-19 pandemic, the Centers for Medicare & Medicaid Services and state health officials eased some regulatory restrictions to help healthcare organizations build their capacity, increase access to care, and reduce burdens on a strained workforce. These regulatory changes paved the way for a new program that provides acute-care services to patients in their homes. This session will present the story of Nascentia Health, a home care provider based in Syracuse, NY, which worked with a hospital partner to develop an Acute Hospital Care at Home (AHCaH) program. Presenters will explain how the AHCaH program works and the steps necessary to create and execute the program. Learn how to weigh the benefits and risks of an AHCaH program, choose the right partners, and measure outcomes.
Actuaries, Risk Assessment, & Removing Barriers to Understanding CCaH Model
Continuing Care Actuaries has assisted in the development of two of the first four CCaH programs and currently works with approximately 80% of the existing operational programs. Learn how the CCaH model works to better understand how it can provide an alternative to the traditional CCRC/Life plan model.
Serving the LGBTQ+ Population
Prepare your CCaH program with the tools needed to reach the untapped LGBTQ+ demographic. The premiere organization for LGBTQ+ seniors, SAGE, will provide the necessary educational training for CCaH staff, prospects, members, and care givers to assure inclusivity and belonging for your organization.
Leveraging Medicare Advantage Insights for CCaH Wellness and Marketing
This presentation aims to empower CCaH operators by providing them with the necessary skills to effectively utilize Medicare Advantage information. By harnessing this data, operators can proactively address and overcome common marketing objections, aligning their strategies more closely with the evolving needs of their members. Additionally, the session will guide participants in integrating these insights into their program’s wellness objectives, fostering more robust health outcomes and positioning the program for future partnership opportunities.
LPCs & CCaHs Working Together
Though the continuing care at home model began over 30 years ago, some of the challenges in expanding these programs have often stemmed from concern that it will dissuade seniors from moving into a life plan community. Three organizations, from an original program, an eight-year-old program and a program established in 2023, will share their experiences describing their expansion of the organization’s mission, market territory and revenue diversification. The panel will share various case studies supporting the symbiotic relationship of the program to the community as well as a discussion of the benefits and challenges of working together with the life plan communities, energizing the wait list, developing bridge programs, and integrating wellness programs with the communities.
Enhancing Member Benefits through Concierge Services
This session explores how personalized concierge services can elevate the value of aging-in-place programs by offering members a tailored experience to meet their non-medical needs. Highlighting specific services and their impact, the session will delve into members’ enriched experiences and Thrive at Home and LiveWell by Blakeford’s decisions to build partnerships that deliver exceptional satisfaction.
Enhancing Independence: Technology for Everyday Living
Unlock the potential of technology to elevate the quality of life for older adults in their own homes. This session delves into innovative solutions that bolster independence and ensure safety, fostering enriched social engagement and enhanced well-being. Participants will gain insights into practical tools that not only empower older adults to confidently manage their personal care but also to nurture vital social connections. Discover how embracing these technologies can lead to a life of enriched autonomy and meaningful interactions with the community.
State Oversight & Governance
Each state oversees and regulates CCaH programs differently. There are some states that do not have regulatory guidance established. Learn about the differences in state oversight and how you can work with state LeadingAge associations and local leaders to advocate for proper regulatory oversight so that you can successfully launch and operate a program.
Overcoming Objections in the Sales Process
Derek Dunham, President of Varsity and John Spooner, Co-CEO of Greystone will share best practices to make Age in Place Programs (CCaHs) successful. Derek will discuss insights from the monthly roundtables he has hosted over the past three years and John will share sales advice to help close the sale.
Importance of Compassion in Journey of Aging
Aging is a journey. A person’s needs can change rapidly due to a major health event such as stroke or their change in needs can be much more gradual. Everyone’s journey is different and unique and there is no crystal ball to know how the journey will go. In this session, we discuss information from the book “Compassionomics” by Dr. Stepehen Trzeciak and Dr, Anthony Mazzarelli on the scientific evidence that caring makes a difference. We will then discuss what role CCaH programs can play in adding more compassion to the medical, psychological, social, and spiritual needs of older adults.
Member Stories / Member Panel
To age in your home independently, planning is essential. Your plan should include how and where you want to grow older. It should advocate for you, respect your choices and help you stay healthy and independent while remaining in your home. In this session, hear directly from 4 members of Continuing Care at Home programs across the country. Discover why they have chosen the CCaH model to be their plan for the future and help them age gracefully in their own home.
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Hello, I’m Dee!
Please contact me if you have any questions about the 2024 CCaH Virtual Conference