The Medicaid and Chip Payment Advisory Commission (MACPAC) is monitoring state activities related to the end of continuous Medicaid coverage. Commissioners voiced support for elevation of best practices, including small changes to call center processes that share wait times or add call-back options. Materials from the full meeting are available here.

Best practices were noted in some states, including targeted outreach to populations like dual-eligibles that are likely to remain eligible but could be at risk of disenrollment for administrative reasons like failure to complete and return eligibility forms. For populations receiving Medicaid for access to Medicaid-funded services, like nursing home or home and community-based services, there may be delays on state asset verification systems causing disenrollments; providers should remain aware of these timeframes and your state’s plan for unwinding.

It is important that all people who remain eligible for Medicaid complete their eligibility packets. LeadingAge urges providers to have conversations with any staff or residents who may be Medicaid eligible about their forthcoming eligibility redetermination packets.

Additional information from LeadingAge is available here, and you can also watch a high-level QuickCast on the topic here.

Email questions on Medicaid Unwinding to Georgia Goodman, and follow the Unwinding of Medicaid serial post for more updates and developments.