Social Connectedness and Engagement Technology Case Studies

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Below is a list of all our Social Connectedness and Engagement Technology case studies. Please see Lessons Learned and Advice Drawn from the Case Studies for a consolidated list of lessons learned and advice from all of the case studies.

2022 Case Studies

  • All In: Enabling Meaning for All Elders and Team Augmentation with Technology: At Presbyterian Senior Living in Dillsburg, PA, staff members are using Linked Senior to offer research-based engagement opportunities that are fun and person-centered and that improve team members’ efficiencies. Outcomes include up to 5.75 days of staff time saved per community per month, a 3%+ improvement in resident and family satisfaction, and reduced social isolation and loneliness. 
  • Combating Social Isolation and Enriching Activities Through Virtual Reality Technology: Ohio Living at Breckenridge Village deployed Rendever’s virtual resident engagement system, which enabled residents to “leave” their community through virtual worldwide travel and live programming, connect in new ways, and share meaningful experiences. Monthly sessions quadrupled from 2020 to 2021. Two more communities have now deployed Rendever’s systems, and it is part of a traveling marketing campaign.
  • Engagement Technology for Senior Care: Timberhill Place in Corvallis, OR, used Quiltt to establish regular, reliable, and timely messaging with family members. Quiltt delivered over 5,000 messages to family members during nine months. Family members use the Quiltt app the most; they look at daily menus and activities, as well as pictures and videos of their loved ones. The 64 family users have had 74,000 page views, reducing demands on staff to respond to inquiries.
  • Facilitating Connection: The Power of Equipping Seniors with Devices to Broker Social Engagement: To keep older adults connected during COVID-19, 2Life pioneered a Digital Device Lending Library of Chromebooks and tablets preloaded with wireless internet, Zoom software, and a way to access coursework over Zoom. Since the start of the program in the fall of 2020, devices enabled 76% of participants to socialize with family, friends, and others; 74% have socialized with the 2Life community.
  • Project VITAL: Impacting Loneliness and Well-Being through Engagement Technology: Project VITAL (Virtual Inclusive Technology for All) is a public-private partnership in Florida to mitigate loneliness for older adults. It provided easy-to-use Wi-Fi enabled tablets with content from iN2L at 300 senior living communities. Residents experienced more engagement (4,140 monthly tablet sessions of 34 minutes each), less loneliness (1,995 monthly video calls to friends and family), and better mood.
  • Reaching New Residents: Technology as a Culture Tool: Presbyterian Village Athens in Athens, GA, was one of the only life plan communities to open during the pandemic. Wellzesta Life brought resident engagement and connection: In the first six months, 90% of residents used Wellzesta Life, 46% used the app daily, and the app facilitated 3,922 friendships. Wellzesta Life also increased staff efficiencies through departmental and resident communications.
  • Using Technology to Socially Connect and Engage Meals on Wheels with Clients: When Meals on Wheels Rowan (MOW) in Spencer, NC, limited frozen meal deliveries to weekly during the pandemic, clients became isolated. MOW then delivered clients the Claris Companion®, an easy-to-use tablet and software solution. Three months into the pilot program, depression and social isolation surveys found a 40% decrease in depression symptoms and a significant increase in social interactions.

2021 Case Studies

  • Addressing Social Isolation with Staff Augmentation through Digital Technology during COVID-19: The Linked Senior platform enabled Kendal at Oberlin to attain 165+ hours of staff efficiency per month; deploy 250+ hours of volunteer time, remotely and safely, despite lockdown; and increase the number of one-to-one interactions with residents by 4.2 times during lockdown with Linked Senior compared to normal times. Residents reporting feelings of isolation dropped 50% over five months. The average engagement of residents observed from March to August 2020 increased 272%; year-over-year engagement increased by 240%.
  • Connecting Homebound Older Adults Through Technology: shares the benefits of a Virtual Senior Center (VSC) platform that is open to anyone.
  • Decreasing Antipsychotic Medications through Engagement Technology: After implementing the Birdsong tablets as an engagement tool, Rappahannock Westminster-Canterbury found the results were evident in medication management, residents’ behaviors, and overall happiness among residents and staff. A 76% reduction in the use of antipsychotics was found in the months after tablets were introduced to the community.
  • Increasing Social Engagement through a Digital Avatar during Covid-19: The care.coach avatar system helped West PACE reduce social isolation and feelings of loneliness; encouraged self-management of health and wellness, prompting participants to take their medication, wash their hands, and put on their PERS/fall devices; and increased staff efficiencies by enabling staff to provide immediate assistance remotely to triage incidents and reduce staff travel time.
  • Increasing Resident Engagement and Staff Efficiencies through Technology during Covid-19: Connected Living’s enterprise communication platform helped Ginger Cove improve occupancy, health and wellness, and retention as well as staff efficiency. It also increased resident and family engagement and satisfaction, reduced feelings of loneliness, and increased quality of life.
  • Using Virtual Reality to Drive Engagement: After rolling out Rendever, Oakmont Senior Living saw reduced social isolation, increased resident engagement and satisfaction, and increased staff confidence and efficiencies.

2020 Case Studies

  • Connecting and Engaging Residents through Customized Technology: By working collaboratively with Viibrant and integrating voice technology, Ingleside Engaged Living, a multi-site family of senior living affiliates, was able to provide access for all residents, including those with mobility, dexterity, vision and/or cognitive challenges. The community saw an adoption rate of over 75%.
  • Improving System-Wide Communication with Connected Living Enterprise Platform During the COVID-19 Crisis: During the first few weeks of the COVID-19 pandemic, an enterprise communication platform from Connected Living that incorporates mobile push notifications led to improved customer experience and staff efficiency at Waterman Village Retirement Community.
  • Improving Resident Independence and Satisfaction Through Smart Voice Technology: Friendship Village partnered with Caremerge to roll out a campus-wide voice technology platform called Caremerge Voice, which leverages Alexa’s natural language listening capabilities. The solution increased residents’ device use by 30% and demonstrates the benefits of Alexa’s Name Free Skill Innovation (NFSI).
  • Increasing Resident and Staff Engagement Through Technology: HumanGood, a housing and healthcare nonprofit, piloted a resident engagement platform by Cubigo. Now, 61% of residents have an account, two-thirds of accounts are used weekly, and residents use the technology to directly make 55% of requests. More than 10,000 requests have been made and team members are saving 10 hours of work per week per community.
  • Reducing Social Isolation Through Virtual Group Activity: Well Connected and Well Connected Español, Covia Community Services, are a community of participants, staff, facilitators, presenters, and other volunteers who value being connected. 365 days a year, groups meet via phone or web conference for 80+ weekly activities.
  • Staff Augmentation and Increased Engagement through Technology: By using Linked Senior to increase meaningful engagement among residents, Westminster-Canterbury Shenandoah Valley achieved a 60% reduction in staff research and preparation time for engagement, increased staff efficiency and satisfaction, and 100% visibility of resident engagement in real-time.

2019 Case Studies

2018 Case Studies

2017 Case Studies