Social Connectedness and Engagement Technology Case Studies

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Below is a list of all our Social Connectedness and Engagement Technology case studies. Please see Lessons Learned and Advice Drawn from the Case Studies for a consolidated list of lessons learned and advice from all of the case studies.

2021 Case Studies

  • Addressing Social Isolation with Staff Augmentation through Digital Technology during COVID-19: The Linked Senior platform enabled Kendal at Oberlin to attain 165+ hours of staff efficiency per month; deploy 250+ hours of volunteer time, remotely and safely, despite lockdown; and increase the number of one-to-one interactions with residents by 4.2 times during lockdown with Linked Senior compared to normal times. Residents reporting feelings of isolation dropped 50% over five months. The average engagement of residents observed from March to August 2020 increased 272%; year-over-year engagement increased by 240%.
  • Decreasing Antipsychotic Medications through Engagement Technology: After implementing the Birdsong tablets as an engagement tool, Rappahannock Westminster-Canterbury found the results were evident in medication management, residents’ behaviors, and overall happiness among residents and staff. A 76% reduction in the use of antipsychotics was found in the months after tablets were introduced to the community.
  • Increasing Social Engagement through a Digital Avatar during Covid-19: The care.coach avatar system helped West PACE reduce social isolation and feelings of loneliness; encouraged self-management of health and wellness, prompting participants to take their medication, wash their hands, and put on their PERS/fall devices; and increased staff efficiencies by enabling staff to provide immediate assistance remotely to triage incidents and reduce staff travel time.
  • Increasing Resident Engagement and Staff Efficiencies through Technology during Covid-19: Connected Living’s enterprise communication platform helped Ginger Cove improve occupancy, health and wellness, and retention as well as staff efficiency. It also increased resident and family engagement and satisfaction, reduced feelings of loneliness, and increased quality of life.
  • Using Virtual Reality to Drive Engagement: After rolling out Rendever, Oakmont Senior Living saw reduced social isolation, increased resident engagement and satisfaction, and increased staff confidence and efficiencies.

2020 Case Studies

  • Connecting and Engaging Residents through Customized Technology: By working collaboratively with Viibrant and integrating voice technology, Ingleside Engaged Living, a multi-site family of senior living affiliates, was able to provide access for all residents, including those with mobility, dexterity, vision and/or cognitive challenges. The community saw an adoption rate of over 75%.
  • Improving System-Wide Communication with Connected Living Enterprise Platform During the COVID-19 Crisis: During the first few weeks of the COVID-19 pandemic, an enterprise communication platform from Connected Living that incorporates mobile push notifications led to improved customer experience and staff efficiency at Waterman Village Retirement Community.
  • Improving Resident Independence and Satisfaction Through Smart Voice Technology: Friendship Village partnered with Caremerge to roll out a campus-wide voice technology platform called Caremerge Voice, which leverages Alexa’s natural language listening capabilities. The solution increased residents’ device use by 30% and demonstrates the benefits of Alexa’s Name Free Skill Innovation (NFSI).
  • Increasing Resident and Staff Engagement Through Technology: HumanGood, a housing and healthcare nonprofit, piloted a resident engagement platform by Cubigo. Now, 61% of residents have an account, two-thirds of accounts are used weekly, and residents use the technology to directly make 55% of requests. More than 10,000 requests have been made and team members are saving 10 hours of work per week per community.
  • Reducing Social Isolation Through Virtual Group Activity: Well Connected and Well Connected Español, Covia Community Services, are a community of participants, staff, facilitators, presenters, and other volunteers who value being connected. 365 days a year, groups meet via phone or web conference for 80+ weekly activities.
  • Staff Augmentation and Increased Engagement through Technology: By using Linked Senior to increase meaningful engagement among residents, Westminster-Canterbury Shenandoah Valley achieved a 60% reduction in staff research and preparation time for engagement, increased staff efficiency and satisfaction, and 100% visibility of resident engagement in real-time.

2019 Case Studies

2018 Case Studies

2017 Case Studies