Below is a list of all our Social Connectedness and Engagement Technology case studies. Please see Lessons Learned and Advice Drawn from the Case Studies for a consolidated list of lessons learned and advice from all of the case studies.

2020 Case Studies

  • Connecting and Engaging Residents through Customized Technology: By working collaboratively with Viibrant and integrating voice technology, Ingleside Engaged Living, a multi-site family of senior living affiliates, was able to provide access for all residents, including those with mobility, dexterity, vision and/or cognitive challenges. The community saw an adoption rate of over 75%.
  • Improving System-Wide Communication with Connected Living Enterprise Platform During the COVID-19 Crisis: During the first few weeks of the COVID-19 pandemic, an enterprise communication platform from Connected Living that incorporates mobile push notifications led to improved customer experience and staff efficiency at Waterman Village Retirement Community.
  • Improving Resident Independence and Satisfaction Through Smart Voice Technology: Friendship Village partnered with Caremerge to roll out a campus-wide voice technology platform called Caremerge Voice, which leverages Alexa’s natural language listening capabilities. The solution increased residents’ device use by 30% and demonstrates the benefits of Alexa’s Name Free Skill Innovation (NFSI).
  • Increasing Resident and Staff Engagement Through Technology: HumanGood, a housing and healthcare nonprofit, piloted a resident engagement platform by Cubigo. Now, 61% of residents have an account, two-thirds of accounts are used weekly, and residents use the technology to directly make 55% of requests. More than 10,000 requests have been made and team members are saving 10 hours of work per week per community.
  • Reducing Social Isolation Through Virtual Group Activity: Well Connected and Well Connected Español, Covia Community Services, are a community of participants, staff, facilitators, presenters, and other volunteers who value being connected. 365 days a year, groups meet via phone or web conference for 80+ weekly activities.
  • Staff Augmentation and Increased Engagement through Technology: By using Linked Senior to increase meaningful engagement among residents, Westminster-Canterbury Shenandoah Valley achieved a 60% reduction in staff research and preparation time for engagement, increased staff efficiency and satisfaction, and 100% visibility of resident engagement in real-time.

2019 Case Studies

2018 Case Studies

2017 Case Studies