If you are curious about large language models (LLMs) like ChatGPT yet not sure how to use them, a new LeadingAge CAST resource in the LeadingAge Learning Hub can help. “Large Language Models in Aging Services” offers brief takeaways about these tools. Most importantly, it guides providers on how to wade into LLM.

This new resource does not offer prescriptive guidelines; it is meant to spark curiosity and encourage you to experiment with these new tools. Experimentation and iterative learning will lead you to success with LLMs.

Benefits of Using LLMs

LLMs are sophisticated artificial intelligence systems. They are trained on vast amounts of text data that enables them to understand prompts and generate human-like language, so they are easy to use. You can type questions or prompts in natural language and receive relevant responses.

LLMs present a remarkable opportunity to assist aging services providers with a wide variety of activities and tasks. These powerful tools can help staff to come up with innovative ideas and jumpstart administrative work such as creating staff schedules.

What the Resource Includes

The main part of the resource helps you brainstorm ways that staff in a variety of roles can use and benefit from LLMs. It contains specific strategies and prompts that can support 11 different types of staff positions.

1. Activity Directors
2. Certified Nursing Assistants (CNAs) and Personal Care Assistants (PCAs)
3. Dining Services
4. Nursing and Care Services
5. Fundraising/Development
6. Maintenance
7. Marketing
8.  Resident Services
9. Social Workers
10. Volunteer Managers
11. Wellness/Fitness Coordinators

For example, the activity directors section has prompts that would help create programming such as a beginning Spanish language session, a customized trivia game, a simple guide to using technology, and the like.

Other prompts can help CNAs and PCAs to communicate effectively with residents with hearing impairments or to engage residents in daily activities. The resource’s sample prompts can help nursing staff to create a draft training module on infection control practices or to collect the latest research on falls prevention.

The ideas given in the CAST resource are only suggestions. Many of the sample prompts are also applicable to staffers in other roles.

Practical Tips for Using LLMs

The resource includes practical tips for using these tools. One practical tip shows the value of creating a persona that describes your qualifications and needs. For example, if you create a persona saying that you are a social worker, the LLM can offer more customized responses to prompts.

Considerations for Using LLMs

While LLMs offer many benefits, they can generate inaccurate responses. For that reason, a nurse or clinical professional must always approve any AI-generated activity or care plan suggestions for older adults before putting those plans into place. The resource includes a practical tip on how to review AI output for accuracy.

Use this LeadingAge CAST Resource

To begin experimenting with LLMs, access “Large Language Models in Aging Services,” a free LeadingAge member benefit.