Customer service is the cornerstone of every business and is essential for building a strong reputation.  We learn about it, and we talk about it … but do we truly deliver what we promise?  In long-term care, customer service stands apart from other industries and requires a unique approach.

In this webinar, the participants will begin by completing a brief, self-scored inventory to identify their personality traits.  This insight will help them understand themselves better and improve their interactions with others, regardless of personality similarities or differences.

Everyone encounters “difficult” customers—whether they are staff, residents, or families—in their daily work. This webinar will cover 10 different “difficult” personality types and provide specific skills and strategies to manage each type effectively, bringing out the best in people even in challenging situations.

Participants will gain real-time strategies to enhance their daily customer service efforts, ultimately aiming to improve satisfaction and outcomes.