While generative artificial intelligence (AI) offers benefits for older adults, the majority of Baby Boomers and Gen X (68%) said in a recent survey that they did not use it. Among those who are not using the technology, 88% are unclear how it will impact their life, 40% are not familiar enough with it, and 32% say it is not useful for them.

These statistics come from a recent survey of 4,000 people ages 18 and up across the United States, UK, Australia, and India. Salesforce, which offers customer relationship management software, conducted the survey and shared results in a statement.

In an article about the findings, Insider noted that older adults can use ChatGPT to ease loneliness, provide emotional support, or even discuss current events. Insights from Research Fellow Dr. Theodore Cosco at the Oxford Institute of Population Ageing suggest that as the system learns the older adult’s interests, it can provide customized conversations. Chat groups with other older adults can also reduce isolation.

The technology still has potential among older adults. Survey respondents who are not using generative AI indicated they would use it more if they knew more about the technology (70%), if it was more safe/secure (64%), and if it was integrated into technology they already use (45%).

Generative AI in Aging Services Session at LeadingAge Annual Meeting

To learn more about this powerful technology, be sure to attend a special session at the LeadingAge Annual Meeting. The full meeting will be held in Chicago Nov. 5-8, 2023. Register today!

12-J. Generative AI in Aging Services: ChatGPT and Beyond

Wednesday, Nov. 8

8:30-9:30 a.m.

This session will help you answer whether AI has a role to play in your organization. Providers who are already using AI will share the challenges, the need to balance AI with human interaction, and the importance of governance to ensure that AI is used ethically and responsibly. They will also share their best practices for transparency, accountability, and stakeholder engagement with AI.

Speakers include the following experts:

• Scott Code, Vice President, CAST, LeadingAge
• Rama Chellappa, Bloomberg Distinguished Professor, Johns Hopkins
• Joe Velderman, Vice President of Innovation, Cypress Cove at HealthPark Florida, part of LeadingAge CAST Patron Cypress Living
• David Lineman, Director, Center for Technology and Aging, University of California, Berkeley

Be sure to also catch the full 14 sessions on the Aging Services Technology Track to learn about the latest technologies being used effectively in senior living, plus best practices to help you implement them in your own organization. Register today!