As we step into 2024, aging service providers are increasingly turning to technology to address critical challenges across the care continuum. From community-based providers like home care to congregate settings like nursing homes, the focus is shifting towards innovative solutions. This year, providers will do even more to enhance efficiency, improve care quality, and embrace value-based models.

Here are the top five trends to watch for in 2024.

1. Workforce Efficiency and Automation

One of the most pressing issues in aging services is workforce management. Innovators in the field are leveraging technologies like robotic process automation (RPA) and generative artificial intelligence (AI) to streamline tasks.

For instance, a notable case study highlights how LeadingAge CAST Patron United Methodist Communities (UMC) implemented a comprehensive digital transformation initiative. This initiative not only streamlined UMC’s administrative processes, but also significantly improved staff satisfaction and engagement by reducing manual, repetitive tasks and freeing up time for more meaningful work.

Automation is transforming onboarding, making documentation and processes more efficient, reducing the administrative burden, and allowing staff to focus on more critical, care-related tasks. In human resources processes, automation is optimizing recruitment and compliance, ensuring a smoother operational flow.

2. Automation in Accounts Payable and Financial Management

Automation extends its reach to financial aspects, notably in accounts payable. By automating these processes, organizations are achieving faster processing times, enhanced accuracy, and significant cost reductions, contributing to more robust financial health.

This trend in automation is not new; various industries, from manufacturing to finance, have already embraced such technologies, reaping substantial benefits in terms of efficiency and cost savings. Now, the aging services sector is poised to adopt these proven solutions. The sector’s readiness to automate financial management is a big step towards modernization and alignment with broader industry practices.

3. Increased Adoption of Generative AI

While the potential of generative AI is immense, many providers are still exploring practical applications. From personalizing patient care plans to automating administrative tasks, the journey of integrating AI into aging services is just beginning. This integration promises a future where AI aids in decision-making and improves the overall quality of care. Look for more resources from LeadingAge CAST on AI in Aging Services this year.

4. Value-Based Care Supported by Technology

A significant shift is the move towards value-based care, supported by technology. Providers are using tech tools to track and improve patient outcomes, a fundamental shift from volume-based to outcome-based models. Technology aids in collecting and analyzing data essential for this transition, ensuring care is both effective and economically viable.

5. Powerful Use of Data

Data is the backbone of modern aging services. Using data effectively can drive meaningful insights, shape better care strategies, and improve operational efficiency. Organizations are adopting advanced data analytics tools to process and interpret data, thereby enhancing decision-making and strategic planning.

Future Outlook

As we look ahead, the landscape of aging services will continue to evolve. Emerging technologies like predictive analytics and AI will further personalize care and refine operational management. However, this advancement comes with challenges such as data privacy and integration with existing systems.

The journey towards a technologically advanced, efficient, and patient-centered aging service sector is underway. With a focus on workforce efficiency, value-based care, and data-driven decision-making, 2024 promises to bring significant transformation. At LeadingAge CAST, we look forward to playing a leading role and supporting all of our members in this new year–and in setting the stage for a more innovative and effective future in aging services.