Achieving change to established federal health policy is, for the most part, a long game—and for those of us focused on ensuring aging services providers have a meaningful role in value-based care, this tenet most certainly applies. Wins are hard-earned over time. The good news is that recent Center for […]
The inaugural CTO Hotline survey, released in July 2025, gave us an important baseline for understanding how not-for-profit senior living and aging services providers were approaching technology. This year’s CTO Hotline report, developed by LeadingAge Center for Aging Services Technologies (CAST) and Ziegler Link•age Funds, offers something even more valuable: […]
Intuition Robotic’s ElliQ gained national attention in The New York Times and on its podcast The Daily earlier this year—an indication that ElliQ and artificial intelligence (AI) robotic companions like it are emerging from pilot projects and test uses in limited settings into the broader public view. With it comes […]
When a hotel experience feels effortless, it is rarely accidental. Requests are handled quickly, preferences are remembered, and the experience feels coordinated because systems, data, and people are working together behind the scenes. Aging services organizations are not hotels, and they should not try to be. The mission is different, […]
When Robyn Stone joined LeadingAge in 1999 to establish what would become the Institute for the Future of Aging Services (IFAS), she saw a tremendous opportunity to conduct research in real-world service and support settings. She was convinced that any research in our field must take place in collaboration with providers. Our research efforts have evolved over the years. […]
While the future can feel full of uncertainty, complexity, and constant disruption, leaders still need practical ways to think about what may be coming next. Scenario planning, a strategic exercise in which leaders brainstorm, outline, and explore possible future events or situations to help them make better decisions in the […]
It’s no secret that our nation and the world are undergoing profound demographic changes. Expectations about aging are shifting, and workforce models are evolving. The need for our services continues to grow, even as our operating environment becomes more challenging to navigate. I’m proud to report that LeadingAge members are […]
While artificial intelligence (AI) sounds full of theory, thought leadership, and a bit of magic, employers are the ones who will bring AI into on-the-ground reality. That was my main takeaway from the recent congressional hearing Building an AI-Ready America: Strengthening Employer-Led Training. Employers—including aging services organizations—are best positioned to […]
Supporting our members’ workforce and ensuring access to skilled employees is a longstanding LeadingAge priority: it is a pillar of our strategic plan and the focus of so much of our association’s endeavors—in education, in live programming, in research, and, of course, in policy. The reason is simple: without staff, […]
