Visit the website of Ness County Hospital in Ness City, KS, and you’ll see a sobering “Update” pinned to the Home Health Department’s homepage. The update states that rising financial and operational demands have led the hospital to discontinue its Home Health Skilled service line. The hospital promises a “smooth […]
Aging services providers have more technology options than ever, but choosing the right tool is only part of the challenge. The bigger question is whether organizations have the culture, training, and discipline to use technology in ways that truly support older adults, staff, and families. That question stayed with me […]
As artificial intelligence (AI), automation, and data become more embedded in aging services, organizations are recognizing that successful technology adoption depends as much on people as it does on the tools themselves. That means helping employees build the confidence, judgment, and skills to use technology effectively in their day-to-day work. […]
Achieving change to established federal health policy is, for the most part, a long game—and for those of us focused on ensuring aging services providers have a meaningful role in value-based care, this tenet most certainly applies. Wins are hard-earned over time. The good news is that recent Center for […]
The inaugural CTO Hotline survey, released in July 2025, gave us an important baseline for understanding how not-for-profit senior living and aging services providers were approaching technology. This year’s CTO Hotline report, developed by LeadingAge Center for Aging Services Technologies (CAST) and Ziegler Link•age Funds, offers something even more valuable: […]
Intuition Robotic’s ElliQ gained national attention in The New York Times and on its podcast The Daily earlier this year—an indication that ElliQ and artificial intelligence (AI) robotic companions like it are emerging from pilot projects and test uses in limited settings into the broader public view. With it comes […]
When a hotel experience feels effortless, it is rarely accidental. Requests are handled quickly, preferences are remembered, and the experience feels coordinated because systems, data, and people are working together behind the scenes. Aging services organizations are not hotels, and they should not try to be. The mission is different, […]
When Robyn Stone joined LeadingAge in 1999 to establish what would become the Institute for the Future of Aging Services (IFAS), she saw a tremendous opportunity to conduct research in real-world service and support settings. She was convinced that any research in our field must take place in collaboration with providers. Our research efforts have evolved over the years. […]
While the future can feel full of uncertainty, complexity, and constant disruption, leaders still need practical ways to think about what may be coming next. Scenario planning, a strategic exercise in which leaders brainstorm, outline, and explore possible future events or situations to help them make better decisions in the […]
