2021 Case Studies

Connecting Homebound Older Adults Through Technology”: shares the benefits of a Virtual Senior Center (VSC) platform that is open to anyone.

Improving Incident Management, Record Keeping and Communications Through an EHR  Read about Yardi’s electronic health record (EHR) solution and how it is capturing $3,500 per month in missed revenue and increasing workplace efficiencies at a retirement community.

Managing HIPAA Compliance and Cyber Security Through Partnership explains how Waverly Heights, a life plan community in Gladwyne, PA, partners with BlueOrange Compliance, a LeadingAge Bronze Partner with CAST Focus, to address cybersecurity risks.

Video-based Fall Detection Improves Response Time: Cottages of New Lenox is a Charter Senior Living Community in New Lenox, IL, that offers assisted living and memory care. The community installed LPSM Senior Care in resident rooms and common areas to detect falls and identify potential falls.

2020 Case Studies

How Friendship Senior Options Leveraged Digital Crisis Communications with Caremerge to Prevent the Spread of COVID-19.
COVID-19 stayed under control at two continuing care communities, thanks to a digital engagement platform provided by LeadingAge CAST Supporter Caremerge.

Improving Resident Independence and Satisfaction through Smart Voice Technology.
This case study illistrates how Friendship Village, an assisted living and memory care community in Kalamazoo, MI, partnered with Caremerge to deomonstrate the benefits of Alexa’s Name Free Skill Innovation (NFSI).

Improving System-Wide Communication with Connected Living Enterprise Platform During the COVID-19 Crisis.
During the first few weeks of the COVID-19 pandemic, an enterprise communication platform from Connected Living that incorporates mobile push notifications led to improved customer experience and staff efficiency at Waterman Village Retirement Community.

Increasing Efficiency and Engagement through Microsoft Teams shares the experience of Cypress Living, the architect of innovative senior living solutions in Southwest Florida.

Increasing Staff Efficiencies During COVID-19 Through Communications Technology, tells more about this groundbreaking technology and its outcomes, including a nearly 70% drop in the Left Without Being Seen (LWBS) rates at Hardin’s Emergency Department.

inviacom’s Robust Internet Hardware Enable Interactive Engagement Software to Increase Social Interactions at Bridgewater Retirement Community shows how strong tech connectivity led to strong human connections among residents and staff. It features LeadingAge CAST Supporter inviacom^sm.

Streamlining Sales and Increasing Staff Efficiency through Customer Relationship Management Technology introduces the Yardi Senior Living Suite, by LeadingAge CAST Supporter Yardi. It reveals how this solution shortened the sales cycle and increased a retirement community’s average occupancy rate by 7%.

2019 Case Studies

Campus-Wide blanketWiFi™ at Croasdaile Village Retirement Community Separately Accommodates Residents, Guests, Administrative, and Medical.
Croasdaile Village is a continuing care retirement community (CCRC) near Durham, NC. This case study outlines how a robust Wi-Fi can keep residents connected and avoid social isolation.

Increasing Engagement, Satisfaction, Physical Performance and Team Efficiencies through Social Engagement Technology
Presbyterian SeniorCare Network demonstrates how technology can improvie quality of life for residents living with dementia.  Presbyterian SeniorCare Network partnered with It’s Never 2 Late (iN2L) to provide the engagement technology platform.

Reducing Social Isolation in Affordable Senior Housing using Voice Assistant Technology
AARP Foundation initiated a recent pilot of voice-activated technology that brought senior housing residents more social interaction, more perceived availability of support, and less loneliness.

Using Innovative Voice and Smart Home Technologies to Enhance Resident Engagement and Staff Efficiencies explains how Asbury Methodist Village partnered with Connected Living to achieve the following: Connect Asbury staff, residents, and families with “best in class” resident and family technologies.

2018 Case Studies

Implementation of The Birdsong Tablet in a Skilled Nursing Setting
TMM Software partnered with Westminster-Canterbury on Chesapeake Bay to create The Birdsong Tablet, a state of the art mind revitalization software. It is built on
awarding-winning research about the impact of 24/7 engagement through technology upon the daily life of seniors. The Birdsong Tablet brings easy access to family video conferencing, exercise videos, brain fitness programs, therapy tools, plus hundreds of hours of fun games, videos, music, news, and lifelong learning to older adults.

HIPAA Security Rule Compliance Where Do I Start?
Broadmead partnered with The Asbury Group Integrated Technologies and together, they enhanced compliance, system security and information privacy, cybersecurity resilience and business continuity, and more.

Cybersecurity Improves with New Wide-Area Network, Table-Top Exercises
This case study outlines how LeadingAge  Provider Member United Methodist Communities (UMC) and LeadingAge CAST Supporter ProviNET Solutions partnered to connect multiple communities and offices and the Internet, securely and cost-effectively.

Conducting Table-Top Cybersecurity Exercises Improves Awareness, Preparedness, and Response
Improved Compliance, improved staff education about data security and privacy response to Cybersecurity Incident (breach, ransom, loss of mobile device(s), phishing, etc.)

2017 Case Studies

Leveraging EHR Platform to Improve Resident Assessment, Consistency, Care Quality and Increase Revenue in Assisted Living
Welcov Assisted Living implemented Senior Living technology from LeadingAge Gold Partner with CAST Focus PointClickCare, gaining considerable financial and quality of care outcome.

Data Analytics Boost Quality Measures
In 2008, John Knox implemented a solution from ABILITY® Network, a LeadingAge Silver Partner with CAST Focus. ABILITY | CAREWATCH® offers SaaS-based data analytics to improve care quality, planning, and coordination. The solution scrubs the MDS for errors and omissions before submitting data to CMS. ABILITY | CAREWATCH® also offers effective quality assurance and management tools across the entire community. It can aid in survey preparation, reimbursement accuracy, and enhancing resident care and quality of life.

Telehealth Yields Positive Outcomes for Patients at Home
Great Plains Health, based in North Platte, NE, partnered with LeadingAge Silver Partner and CAST Supporter Philips to implement a tailored ambulatory care platform and remote patient monitoring program for transitional care while receiving 98% patient satisfaction scores and reducing hospital readmissions.. This telehealth solution achieved their goals and significantly improved the team’s ability to educate patients to better take care of themselves.

Data Analytics Raise Quality
A recent CAST case study reveals that 15 years ago, Ohio Living became the first organization to use ABILITY / CAREWATCH. The MDS management tool provides a graphical, data-driven portrait of what is and should be happening in Ohio Living’s facilities, enabling better care planning, coordination, and delivery.

2016 Case Studies

How ABILITY Helped Enhance Quality Improvement Efforts at CommuniCare
A new CAST case study explores how ABILITY, a LeadingAge Silver Partner with CAST Focus, helped ComuniCare Health Services enhance its quality improvement efforts through technology solutions designed to monitor quality metrics and produce more accurate claims.

ProviNET Solutions Offers BHI Senior Living Access to the Cloud
A new CAST case study shows how CAST Supporter ProviNET Solutions gave LeadingAge and CAST Member BHI Senior Living access to a variety of integrated cloud-based technologies designed to improve BHI’s efficiency, ease the process of carrying out administrative tasks, and position the organization for growth.

HealthMEDX Helps Lutheran Senior Services Implement Strategic Vision
A new CAST Case Study describes how Lutheran Senior Services (LSS), a LeadingAge Member in St. Louis, MO, worked with CAST Supporter HealthMEDX to modernize its operations and transform care delivery by implementing a full-continuum electronic health record (EHR) technology platform.

Parker Home Implements Liberalized Medication Program
A new CAST case study describes how the Francis E. Parker Memorial Home, a CAST Patron and LeadingAge Member in Piscataway, NJ, worked with Answers on Demand (AOD), now part of CAST Business Associate MatrixCare, to implement an electronic Liberalized Medication Administration Program.

EHR Implementation Model
A new CAST case study explores how PointClickCare, a LeadingAge Silver Partner with CAST Focus, helped Avante´ successfully adopt and utilize the advanced functionalities in its electronic health records (EHR) system.

Using Technology to Transform Dementia Care
A new CAST case study explores how CAST Supporter It’s Never 2 Late (iN2L) helped CAST Patron Westminster-Canterbury on Chesapeake Bay (WCCBay)use technology to transform dementia care.

RiverSpring Health determine and BlueOrange Compliance Case study
This case study explores how CAST Supporter BlueOrange Compliance helped CAST Patron RiverSpring Health determine the likelihood of cyberattacks on its health information technology (IT) system, while recommending strategies to improve the system’s overall security.

2015 Case Studies

Selfhelp Community Services Case Study
This case study explores how CAST Patron Selfhelp Community Services established a technology-driven program called the Virtual Senior Center (VSC) to enrich quality of life for socially isolated homebound older adults.

ProviNET Solutions and Presby’s Inspired Life Case Study
This case study describes how CAST Supporter ProviNET Solutions worked with the information technology (IT) department at Presby’s Inspired Life to build an independent, secure, and scalable infrastructure-hosting platform that maintains the integrity of the organization’s applications, databases, files, and user profiles. Presby’s Inspired Life is a LeadingAge member in Lafayette Hill, PA.

HP Case Study
This case study describes how Pioneer Center for Human Services in McHenry, IL, is using the Sprout all-in-one computer system from CAST Supporter HP to empower adults with intellectual and developmental disabilities. CAST worked with HP to make the Sprout platform available to LeadingAge HackFest participants at the 2015 LeadingAge Annual Meeting in Boston.

Panasonic Case Study
This case study explores how the “On4Care Mobile” solution from CAST Supporter Panasonic was used to monitor the health of 22 older adults who were clients of Pleasantville Senior Center in Pleasantville, NY.

Westminster-Canterbury on Chesapeake Bay and It’s Never 2 Late Case Study
This case study describes The Birdsong Initiative, a 24-week study to examine whether computer technology use can increase socialization and improve mental health among residents of nursing homes and memory support programs.

Ingleside Implements Portal for its Boards Case Study
This case study describes how Ingleside, a CAST Patron and LeadingAge Member in Washington, DC, implemented the BoardMax solution from Streamlink Software to improve communications with the 70 members of its 5 boards.

Miami Jewish Health Systems and BlueOrange Compliance Case Study
This case study explores how challenging it is to keep up with the complex requirements of federal regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act.

Western Home Communities and It’s Never 2 Late Case Study A case study describes how Western Home Communities, a LeadingAge member in Cedar Falls, IA, selected CAST Supporter It’s Never 2 Late to help it use technology-driven engagement activities to improve care and quality of life for residents with dementia.

Lexington Health System and HealthMEDX Case Study A describes how Illinois-based Lexington Health Network selected the Vision® Electronic Medical Record (EMR) platform from CAST Supporter HealthMEDX to help it reduce hospital readmission rates, support the Meaningful Use efforts of referral partners, and position itself as the provider of choice within its referral market.

Evangelical Homes of Michigan Case Study This case study describes how CAST Patron Evangelical Homes of Michigan developed a partnership with Ohio Presbyterian Retirement Services in order to serve clients of an Ohio-based accountable care organization who live in Michigan and Ohio.

2014 Case Studies 

Mira Vista Care Center and eHealth Data Solutions Case Study
This case study tells how Mira Vista Care Center in Washington State engaged CAST Supporter eHealth Data Solutions to implement an Internet-based repository that allows skilled nursing settings and assisted living communities to log problematic events as they occur.

It’s Never 2 Late and EMA Case Study
This case study tells the story of how LeadingAge Member and CAST Associate EMA engaged CAST Supporter It’s Never 2 Late to implement a person-centered technology platform that keeps residents connected with the world while enhancing their health and wellness.

ProviNet-UMHNJ Case Study
This case study tells how United Methodist Homes of New Jersey, a LeadingAge Member and CAST Associate in Neptune, NJ, engaged CAST Supporter ProviNET Solutions to help it conduct a comprehensive information technology audit, develop a strategic technology plan, and implement an electronic health record at 5 senior living communities.

Northfield Retirement Community Case Study
This case study tells the story of how Northfield Retirement Community, a LeadingAge member in Northfield, MN, deployed the Healthsense® eNeighbor® remote monitoring system across a scalable wireless platform.

Kendal at Home Case Study
Kendal at Home engaged Independa to support their innovative Continuing Care at Home (CCaH) model, which allows older adults to live in their own homes in the community and receive coordinated services and support as they age in place.

Presbyterian Senior Care Case Study
Presbyterian SeniorCare is preparing to extend its services into the homes of older people living in the community. Preliminary plans call for integrating a variety of technology devices into the organization’s non-medical home care agency and into an adult day health program that the organization is now expanding. A shared transportation service would link these two programs with the organization’s Longwood at Home program.

2013 Case Studies 

Lutheran Homes of South Carolina Case Study
Technology initiatives at Lutheran Homes of South Carolina are grounded in the organization’s stra­tegic goals and priorities related to improving the quality of care and services for our residents. Cur­rent technology initiatives include electronic health records (EHR) and a variety of care tracking software designed for specific care sectors like hospice or assisted living.

2012 Case Studies

Providence Life Services Case Study
Providence Life Services does not focus on calculating a return on investment for technology and instead relies on technol­ogy-enabled services to help make the organization more efficient and specifically looks for areas to eliminate any duplicate data entry by integrating as many existing systems as possible. However, it recognizes that the existence of an EMR or other technology does not guarantee greater efficiency unless the organization uses the EMR implementa­tion period to standardize their procedures and processes.

MJHS Case Study
EMR has helped MJHS’s home care agencies be more efficient with aggregated data to improve internal operations while the ability to provide custom­ized data about outcomes to partners and payers a key success factor in a future environment that will most certainly include payment bundling, capitation, health homes and Accountable Care Organizations (ACO).

Selfhelp Community Services, Inc. Case Study
A thoughtful approach to increasing clients’ comfort with technology to improve access to, and quality of care.

Eskaton Case Study
Investments in technology-related research and development helped Eskaton deploy elec­tronic health records (EHR) and a sensor-equipped remote monitoring system, and build a national demonstration home featuring universal design, supportive technologies and “green” living features.

Front Porch Case Study
The Front Porch Center for Technology Innovation and Wellbeing (CTIW) is a center of excellence within the Front Porch family of companies that collaborates with residents and staff-as well as researchers, academic institutions and other care providers-to identify the needs of older adults that can be met with the help of technology solutions.

Good Samaritan Society Case Study
The Good Samaritan Society expects technology-enabled services to help it meet its goal to engage with a broader population of consumers and is working on several projects such as EMR implementation, a review of health-monitoring technology through their LivingWell@Home program and the launch of a new Center for Innovation.

ACTS Retirement-LifeCommunities Case Study
Strategic planning to streamline and improve services, a strong commitment to investing in infrastructure changes and the early adoption of monitoring and point-of-care technologies have enabled ACTS Retirement-Life Communities to lead the industry in setting the standard of care.

Cathedral Square Corporation Case Study
Cathedral Square Corp has worked hard to raise awareness about the important role that affordable housing communities can play in helping their residents age in place. The organization developed the Support And Services at Home (SASH) model, through which an interdisciplinary team of health professionals and service providers works at a housing site to help residents remain independent.