The first 90 days in a senior living community are critical to shaping a resident’s overall experience — and someone’s decision to stay. In this session, industry leaders reveal their best practices for achieving move-in success. Explore the key elements that contribute to a smooth move-in process, from pre-move preparations to post-move support. Hear firsthand accounts of challenges and triumphs, and learn how small changes can make a big impact on resident satisfaction. Whether you’re looking to streamline operations for staff members or enhance the emotional well-being of new residents, this session will offer valuable insights and practical takeaways for senior living community leaders.
Learning Objectives:
Understand the critical first 90 days: Learn why the initial three months are key to resident satisfaction and retention.
Identify elements of a smooth move-in: Discover essential components for a stress-free transition, from pre-move to post-move.
Implement practical satisfaction strategies: Gain actionable tips and techniques to enhance the well-being of new residents while streamlining operations.
Speakers:
Andrew Gall, Senior Customer Success Manager, PointClickCare
Angel Van Horn, Director of Customer Success, Senior Sign
Additional panelist(s) to be announced soon!
By attending this session in it’s entirety, you will receive 1 CE credit.
This McKnight’s Senior Living Webinar is Sponsored by 2025 LeadingAge Gold Partner
