The first 90 days in a senior living community are critical to shaping a resident’s overall experience — and someone’s decision to stay. In this session, industry leaders reveal their best practices for achieving move-in success. Explore the key elements that contribute to a smooth move-in process, from pre-move preparations to post-move support. Hear firsthand accounts of challenges and triumphs, and learn how small changes can make a big impact on resident satisfaction. Whether you’re looking to streamline operations for staff members or enhance the emotional well-being of new residents, this session will offer valuable insights and practical takeaways for senior living community leaders.

Learning Objectives:

• Understand the critical first 90 days: Learn why the initial three months are key to resident satisfaction and retention.
• Identify elements of a smooth move-in: Discover essential components for a stress-free transition, from pre-move to post-move.
• Implement practical satisfaction strategies: Gain actionable tips and techniques to enhance the well-being of new residents while streamlining operations.

Speakers:

• Andrew Gall, Senior Customer Success Manager, PointClickCare
• Angel Van Horn, Director of Customer Success, Senior Sign
  Additional panelist(s) to be announced soon!

By attending this session in it’s entirety, you will receive 1 CE credit. 

This McKnight’s Senior Living Webinar is Sponsored by 2025 LeadingAge Gold Partner

PointClickCare