To help others quantify their technology outcomes, leaders from several providers shared their tips on a recent panel. A recent Senior Housing News article shared takeaways from the panel, which was part of SafelyYou’s Silicon Valley Senior Living Summit.

HumanGood, a LeadingAge CAST Patron, put in place a more formalized approach to technology choices, funding, and implementation. The article featured CEO John Cochrane’s remarks, noting that HumanGood has created and uses a process to identify the organization’s most pressing challenges and to choose technologies in response. HumanGood also recognized the need to be more nimble in making technology decisions, and the board of directors set up a fund that Cochrane controls, said the article.

Other providers evaluated their technologies based on adoption. They look at which technologies residents and staff adopt. They also involve line staff in adopting new technologies and encourage them to champion it.

The article also emphasized the need for interoperability among multiple technology platforms within and across communities and the importance of technology that is practical.

Learn More from HumanGood and Explore Technology Strategy

To learn ways that HumanGood encouraged technology adoption and to explore the intersection of technology and business strategy, attend the LeadingAge Annual Meeting + EXPO, Oct. 16-19, 2022, in Denver, Colorado. Three sessions in the Aging Services Technologies track can further your strategic planning. Register today!

1-A. Digital Transformation in Aging Services

Sunday, October 16, 2022

1:00 – 2:00 p.m.

Digital technology has transformed many industries, including manufacturing, agriculture, and service delivery. Now it’s time to bring these technologies to the aging services sector, where they can help improve care for older adults, reduce burdens on direct care professionals, and drive efficiencies.

This session will explore how integrating digital technology, process redesign, and automation can fundamentally change how aging services organizations operate and deliver care. Don’t miss this chance to rethink how your organization uses technology and reimagine how your technology-augmented team members can drive new business models and create new revenue streams. You’ll take home valuable advice from providers that have already embarked on their digital transformation journeys.

Speakers:

• Dusanka Delovska-Trajkova, CIO, Ingleside
• Jim Michels, VP of Fund Development, The Army Distaff Foundation and Knollwood
• Majd Alwan, SVP of Technology and Business Strategy/Executive Director, CAST, LeadingAge
• Peter Kress, Senior Vice President & Chief Information Officer, Acts Retirement-Life Communities, Inc.

 5-D. Is Your Technology Company a Vendor or a Partner?

Monday, October 17, 2022

11:00 a.m. – 12:00 p.m.

During 2022, a team member from the Cubigo technology company moved to Las Ventanas at Summerlin, a HumanGood community, during the rollout of a technology platform designed to connect the life plan community’s team members, residents, and families. During a three-week stay, the Cubigo team member interacted with these key stakeholders to improve their experience with the technology and to address any issues the technology created for organizational workflows.

This session will highlight the innovative partnership between Las Ventanas and Cubigo and identify the benefits and challenges that arise when a technology company becomes an organization’s partner, rather than simply a vendor. Attendees will learn how to leverage the experience of key stakeholders to facilitate a community’s successful digital transformation. Attendees will also learn how to leverage the experience of key stakeholders to facilitate a community’s successful digital transformation.

Speakers:

• Doug Fleegle, Executive Director, Las Ventanas Retirement Community
• Geert Houben, CEO, Cubigo
• Katie Gaddi, Director of Online Engagement, HumanGood Inc.
• Majd Alwan, SVP of Technology and Business Strategy/Executive Director, CAST, LeadingAge

8-F. Aligning Business and IT Strategies to Deliver Better Care

Monday, October 17, 2022

4:30 – 5:30 p.m.

A comprehensive information technology (IT) strategy that is aligned with an overall business strategy can help aging services organizations meet new standards of care, achieve their business goals, mitigate cybersecurity risks, and improve the consumer experience. This session will help senior living and affordable housing organizations understand the elements of a good IT strategy, including how it can foster integration of IT systems, automation of reports and processes, and delivery of better, more trusted information.

Find out how to optimize your IT resources, evaluate and introduce new technologies, and establish IT governance. Hear from aging services executives on keeping your data and systems safe by adopting a cyber risk management program.

Speakers:

• Adam Arker, Chief Information Officer, Hartman Executive Advisors
• Alexandra Bretschneider, Vice President and Cyber Practice Leader, Johnson, Kendall & Johnson
• Carol McKinley, President & CEO, Simpson

Register today!