When a senior housing operator sought an electronic health record (EHR) solution to improve incident management, record keeping, and communication, Yardi EHR provided a robust solution. Yardi EHR gives caregivers seamless access to resident records and point-of-care charting and is built into the Yardi Senior Living Suite. Yardi is a LeadingAge Bronze Partner with CAST Focus.

By better tracking care costs, Stage Management senior housing has captured an extra $3,500 a month in missed revenue at its Golden Pond Retirement Community. Stage Management is also saving costs through paperless medical records and workflow efficiencies, as well as reducing billing questions from families.

A new LeadingAge CAST case study, “Improving Incident Management, Record Keeping and Communications Through an EHR,” shows how.

Improved Quality of Care through Yardi EHR

Golden Pond is a full-service retirement and assisted living community with 115 units in Golden, CO. It has provided housing, personal care, and other senior services since 2004. Yardi EHR provides Golden Pond a mobile-optimized design, which enables caregivers to use a tablet and manage everything while on their rounds.

Yardi EHR notifies nurses when the next assessment is due, and when they record care changes, the information syncs across the Yardi Senior Living Suite for accurate billing. Staff require the resident or the Power of Attorney (POA) to sign whenever an assessment change happens, and the integration makes the process simpler, says the case study.

The Yardi EHR enables staff to check off steps as part of their incident response workflows. This includes notifying family members or POAs as soon as possible when a resident’s condition changes. The notes are immediately visible to other staff, which improves collaboration among staff and makes information easily available for visiting family members.

Outcomes

Stage Management has benefitted from these changes:

Capturing Real Costs: Stage Management now is capturing care costs for each resident in real time, and the billing team can readily access care changes. Stage Management has captured an extra $3,500 a month in missed revenue.

Paperless Savings: Digitizing documents helps Stage Management streamline day-to-day record keeping for caregivers, saving about $1,000 per year.

More-Productive Care: Workplace efficiencies like voice to text have enabled Stage Management to maintain staffing levels as its occupancy has increased. Yardi has helped eliminate at least an extra person’s worth of work per shift, the equivalent of eight to 24 hours a day.

Timely Communication: Making announcements within the EHR keeps other caregivers informed of progress or concerns. Assessment results are shared much sooner, eliminating two to three billing calls a month from family members.

Accurate, Complete Records: Managers who have questions about medical records can quickly read through progress notes and incident reports to spot patterns and understand the full situation.

More Time for What Matters: Yardi EHR supports Stage Management’s care-first focus, with better record keeping and clearer visibility, along with the opportunity to provide greater care.

Read the full CAST case study.