As artificial intelligence (AI), automation, and data become more embedded in aging services, organizations are recognizing that successful technology adoption depends as much on people as it does on the tools themselves. That means helping employees build the confidence, judgment, and skills to use technology effectively in their day-to-day work. […]
The inaugural CTO Hotline survey, released in July 2025, gave us an important baseline for understanding how not-for-profit senior living and aging services providers were approaching technology. This year’s CTO Hotline report, developed by LeadingAge Center for Aging Services Technologies (CAST) and Ziegler Link•age Funds, offers something even more valuable: […]
When a hotel experience feels effortless, it is rarely accidental. Requests are handled quickly, preferences are remembered, and the experience feels coordinated because systems, data, and people are working together behind the scenes. Aging services organizations are not hotels, and they should not try to be. The mission is different, […]
While the future can feel full of uncertainty, complexity, and constant disruption, leaders still need practical ways to think about what may be coming next. Scenario planning, a strategic exercise in which leaders brainstorm, outline, and explore possible future events or situations to help them make better decisions in the […]
While artificial intelligence (AI) sounds full of theory, thought leadership, and a bit of magic, employers are the ones who will bring AI into on-the-ground reality. That was my main takeaway from the recent congressional hearing Building an AI-Ready America: Strengthening Employer-Led Training. Employers—including aging services organizations—are best positioned to […]
As panel moderator at Net Inclusion 2026 last month, I had the unique opportunity to learn about various approaches being taken to bring person-centered technology support to older adults. Throughout my time at the Center for Aging Services Technologies (CAST), and even prior, in my previous job starting as a […]
Navigating the challenges of building sustainable, person-centered technology support and training programs for older adults, while not a new issue, is certainly constant—and the solutions are always evolving. While serving as a session moderator at the early February Net Inclusion 2026 conference, which advances digital equity, I had a unique […]
Wondering how to connect older adults with technology? Consider this innovative model from Parker, a LeadingAge CAST Patron in Piscataway, NJ, which late last year hosted its first-ever tech-focused event that attracted older adults (65+) from the surrounding community to “Living Smarter at Home,” an introduction to smart home devices. […]
Technology has significantly altered the way we live and communicate, and this holds true for residents in senior living communities. Offering resident technology support is now essential to meet residents’ needs and expectations. According to a recent Ziegler CFO Hotline spending survey, 40% of respondents now offer technology support, up […]
In just a few days, members of LeadingAge CAST will join in Denver at the LeadingAge Annual Meeting + EXPO for superb educational sessions and networking. You can still join us! We also congratulate CAST and LeadingAge members who were honored with 2022 McKnight’s Excellence in Technology Awards. Read on! […]
