Commitment to Testing Keeps One Organization Ahead of the Curve

Center Post

The Front Porch Center for Technology Innovation and Wellbeing (CTIW) is a center of excellence within the Front Porch family of companies that collaborates with residents and staff—as well as researchers, academic insti¬tutions and other care providers—to identify the needs of older adults that can be met with the help of technology solutions.

This is the 9th in a series of case studies from the Preparing for the Future report.

You can check out the full Front Porch case study or continue reading the summary below. 

The Organization

Front Porch is one of the largest not-for-profit providers of retirement living communities, affordable housing and skilled nursing centers in Southern California. Front Porch active adult and full service retirement communities offer a full range of options from independent living to continuing care, along with specialized programs like memory support.

The Front Porch Center for Technology Innovation and Wellbeing (CTIW) is a center of excellence within the Front Porch family of companies that strives to harness technology solutions that support and enhance wellbeing in older adults.

The Approach

Front Porch created a technology platform at one of its communities that brings into every home and apartment a variety of sensor-enabled solutions. The sensor-laden system allows staff to conduct state-mandated, daily resident checks, serves as a security system that alerts staff when movement is detected in the apartments of residents who are away from home and the integrated platform also includes a personal emergency response system component that can be activated from anywhere in the community.

Technology

Front Porch is using a variety of technologies including brain fitness software, installing “smart home” technologies and enterprise-wide WiFi. They also created the Center for Technology Innovation and Wellbeing.

Outcomes

In order to manage current challenges while looking at technology for the future, Front Porch has created two technology teams: an “emerging technologies” team to identify and explore new technologies and an “operations team” to support the current technologies.

Business Case

The return on Front Porch’s technology investment comes from using each of its technology platforms in multiple ways. For example, wireless technology in each of its communities will enhance resident services at the organization’s retirement communities. Equally important, the wireless upgrade will also help make the organization’s business operations more efficient by facilitating long-distance communication between Front Porch communities and the organization’s headquarters.

Touch screen computer systems are available in all Front Porch communities at no cost to residents. The organization believes that the presence of these units in community common areas is an important service to residents and may drive the decision of some prospective residents to move to a Front Porch community.

You can also view all 18 case studies from the Preparing for the Future report.