Sunday Opening Keynote


Vision Keynote: Building Trust

Sun. Oct. 28, 1:00 - 3:00 p.m.

Organizational culture is at the heart of service delivery—and trust is the foundation for everything nonprofit organizations do. In today’s economy, it is imperative for aging services leaders to build trust-based cultures that allow diverse teams to flourish, driving greater organizational effectiveness.

A professor at the Harvard Business School, Frances Frei formerly served as Uber's first senior vice president of leadership and strategy. Her research examines how leaders create the context for organizations and individuals to thrive. She serves as a personal advisor to senior executives embarking on cultural change and organizational transformations.

This keynote follows the kick-off concert.