LeadingAge Technology, Telehealth, and Artificial Intelligence (AI) Advocacy Goals
- Advocate for permanent changes to Medicare, Medicaid, and commercial payer telehealth policy based on lessons learned during and after the COVID-19 public health emergency (PHE).
- Ensure all aging services providers are included in future permanent telehealth expansions.
- Permanently remove Medicare’s restrictions of patients’ homes as an originating site for audio-only, synchronous audio-only, and asynchronous biometric remote patient monitoring (RPM) and for individuals with chronic conditions living independently, and for individuals with chronic conditions living independently but helped by home health clinicians. Also, promote policies supporting the use of synchronous audio-video telehealth in skilled nursing homes and assisted living communities.
- Create an equitable payment policy for the post-pandemic era that balances providers’ costs with patient protections.
- Promote funding and technical support for the adoption of interoperable electronic health records and enhancement of cybersecurity systems.
- Promote the use of standards-based health information exchange between aging services providers and their partners including primary and acute care providers and payers.
- Ensure equitable internet connectivity for all aging services providers and older adults, including in affordable senior housing, where whole property internet access is critical for the wellbeing of older adults and for modernized property operations.
- Promote policies that support the use of technology to reduce social isolation among older adults.
- Modernize IT infrastructure at the Department of Housing and Urban Development to improve affordable senior housing and service coordinator program administration.
- Advocate for the adoption of responsible principles and policies that foster and capture the benefits of Artificial Intelligence (AI) while establishing guardrails and requirements that identify, mitigate and build understanding of the potential risks and harms from the development and deployment of AI systems.
THE ISSUE
Telehealth
During the public health emergency, both Congress and CMS acted to establish a number of significant telehealth flexibilities, on a temporary basis, that became an essential lifeline for our health care system and drove an increase in the use of technology to deliver appropriate and timely care to keep people safe, healthy, and well-connected. These included waivers in Medicare rules that allowed the home to be an originating site of care, expanded the types of technology that can be used for telehealth visits and expanded the types of providers that can bill for telehealth services, all of which have proven to be valuable in many ways.
Following the end of the PHE, and in recognition of the progress made and lessons learned during the pandemic, Congress and CMS have extended these flexibilities but, in many cases, on a time limited basis only. Looking forward, our goal is to make sure that telehealth is incorporated into practice in an equitable, cost-effective (for both the government and providers), and accessible way.
In addition to making many of the pandemic flexibilities permanent, aging services providers need payment policies that support their ability to recruit and retain staff who can either deliver interventions, including therapy under a physician-approved care plan, or can assist a remote physician during an asynchronous telemedicine visit. Moreover, providers need support to maintain and upgrade technology. In short, they need adequate reimbursement from all payer sources to sustain and maintain the investments they have already made in delivering care via telehealth.
Broadband investment, especially in rural and underserved areas, is critical to making sure telehealth is an accessible service nationwide, including in affordable senior housing communities, many of which lack connectivity and where federal investment in wireless internet capability is imperative.
Finally, those providers who treat patients in their own home—like home health, hospice, and PACE—who have not been able to take full advantage of the affordable internet connectivity like healthcare peers in rural areas, or telehealth in the past, or even the expanded telehealth flexibilities, need to be included.
Health IT Incentives
Continued investments in broader health information technology to support information management and the secure exchange of health information are also critically important and need to be inclusive of all aging services providers.
Congressional action is needed to secure government funding for the Office of National Coordinator at the U.S. Department of Health and Human Services (HHS) to:
- Establish an electronic health record (EHR) Interoperability Certification Criteria/Program relevant to long-term, post-acute care (LTPAC) providers, but aligned, where possible, with the acute care certification program.
- Establish health IT education and training for staff in LTPAC providers, like the Regional Extension Centers (RECs) that supported small physician practices.
- Fund technical assistance resource centers to provide technical assistance for LTPAC providers, like the RECs that supported small physician practices.
- Direct financial incentives for LTPAC Providers (SNFs/NFs, home health, hospice, long-term acute care hospitals (LTACHs), in-patient rehabilitation facilities (IRFs) to: (i) upgrade to interoperable EHR technology; (ii) upgrade their infrastructure and broadband connectivity; (iii) subscribe and connect to health information exchange entities or networks, and add technically competent staff to support use; and (iv) establish Conditional Sustainable Use financial incentives/payment modifiers that, tied to quality measures, would be impacted by effective exchange of health information with partners for the next five years.
Access to Broadband
Action is also needed to extend the subsidized broadband connectivity rates available for certain health care providers in rural areas under the Federal Communications Commission’s (FCC) Rural Health Care Program to additional aging services providers; and to create funding opportunities for congregate affordable low-income housing providers to collectively apply for and receive broadband internet connectivity to the building and to their residents’ units, to ensure equitable access to services.
Artificial Intelligence (AI)
Artificial Intelligence (AI) systems, especially those used to automate complex or intensive processes, undoubtedly have significant benefits. If used without the proper design, understanding, and safeguards, however, AI systems can also cause harm. The rapid evolution in AI capabilities and integration is raising many new policy issues and will continue to do so.
LeadingAge supports the responsible use of AI to streamline and reduce administrative burdens, boost productivity and achieve operational efficiencies in ways that support and improve service delivery and outcomes. At the same time, we believe that responsible use of AI importantly includes development of policies and – when appropriate – regulations, that serve to protect the integrity of the information and data used for decision-making and that are grounded in principles that ensure that no harm results from the use of these systems.
- Clinical Decision-Making: As use-cases increasingly include using AI to enable expedient healthcare decision-making, including charting and documentation, and improve healthcare delivery overall, it is critical that those developing such technologies, e.g., in the health information technology space, ensure accuracy and compliance with regulations so as to avoid harm, mistreatment and misdiagnosis.
- Prior Authorization/Coverage: There is potential to use AI as a medical management tool in some instances, such as expediting prior authorizations and coverage determinations by identifying key information contained in a beneficiary’s records. However, experience shows that these applications create unnecessary denials or delays and lack of access to necessary care when algorithms or AI drive inaccurate or non-person-centered decisions. As one example, while Medicare Advantage (MA) plans have flexibility in Medicare benefit design, LeadingAge has documented examples where the use of algorithmic and AI systems predicted estimated lengths of stay based on statistical metrics and then rejected resident requests for care that exceeded this length, even if supported by a physician opinion and the patient’s specific care needs and circumstances.
- CMS Use of Artificial Intelligence to Counter Fraud, Waste and Abuse: Among other activities, CMS recently launched two initiatives of its own that harness the power of AI. The “Crushing Fraud Chili Cook-Off Competition” aims to harness AI, specifically machine learning (ML) models, to detect anomalies and trends in Medicare claims data that can be translated into novel indicators of fraud. Separately, the Wasteful and Inappropriate Service Reduction Model (WISeR) will engage entities to implement new prior authorization or medical review processes – leveraging AI and other enhanced technologies- for certain Medicare Part B fee-for-service claims in New Jersey, Ohio, Oklahoma, Texas, Arizona, and Washington. LeadingAge is aware of the fraudulent activities of bad actors. We have advocated for protections to root out bad actors who fraudulently bill the Medicare system and believe AI could serve as a valuable tool to assist CMS in these efforts. However, we also know that successful AI implementation is contingent on the accuracy of inputs or directions.
ADVOCACY ACTION 2026
119th Congress
- LeadingAge supports legislation to advance our technology and telehealth policy priorities, including the use of telehealth models to improve care across the continuum of aging services. As we have done in prior Congresses, LeadingAge will advocate for and work to shape legislation that has been introduced in the current Congress, such as the Creating Opportunities Now for Necessary and Effective Care Technologies (CONNECT) for Health Act of 2025 (HR 4206/S 1261), the Telehealth Modernization Act, and the Preserving Telehealth, Hospital, and Ambulance Access Act (HR 8261) that was introduced in the last Congress.
- Retaining key pandemic-era flexibilities: We support keeping the following pandemic-era flexibilities in place permanently: (i) Permanently removing the geographic restrictions on telehealth; (ii) allowing the home to be an originating site of care; and (iii) expansion of the providers who can furnish telehealth services relating to both physical and mental health, including audiologists, physical therapists, speech language pathologists, and facilities that provide these services.
- Hospice face-to-face recertification: We support allowing the hospice face-to-face recertification to take place via telehealth on a permanent basis.
- Reimbursement for home health telehealth visits: We support legislative efforts that allow virtual home health visits to be reimbursed under Medicare with appropriate guardrails.
- PACE and telehealth: We support legislation that would allow audio-only diagnoses that are made via telehealth to be used for purposes of determining risk adjustment to payments for PACE and Medicare Advantage programs.
- Housing and technology: We support federal funding for the installation and service fees for whole property wireless broadband internet in all HUD-assisted senior housing communities.
- Meaningful use: Aging services providers were not included in previous funding efforts that supported health care providers’ transition to EHR systems. We will continue to advocate for funding and payment incentives, including incentives tied to quality, to assist aging services providers in accessing EHR technology that is interoperable with that of their physician and hospital partners and peers and encourage the bi-directional exchange of information.
- Affordable rural internet connectivity for aging services providers: We support legislative action aimed at expanding the scope of the 2015 Rural Healthcare Connectivity Act, which added nursing homes to the definition of healthcare providers that may access subsidized broadband connectivity, to include home health, hospice, and other aging services providers in the home and community. Such action would allow all aging services providers to benefit from lower internet connectivity costs offered to acute care and nursing homes.
- Affordable Connectivity Program: Ensuring that all federally-assisted senior housing residents have access to quality, affordable internet is an ongoing policy priority. One important program that served this goal was the FCC’s Affordable Connectivity Program, which ended in 2024. LeadingAge supports efforts in Congress to restore funding to the program and make reforms for streamlined program access by affordable senior housing communities.
- Cybersecurity: We will seek support for aging services providers in implementing cybersecurity technologies and best practices, such as through technical support, financial incentives, workforce development initiatives, and work to ensure that proposed requirements are appropriate and reflective of aging services operations.
- Artificial Intelligence (AI): LeadingAge opposes legislation that inhibits the right of States to act to protect their citizens in the absence of Congress establishing federal AI laws and regulations governing the use of AI, such as the imposition of a 10-year moratorium on state or local governments from enacting new or enforcing any state or local laws that restrict AI, which was considered, but not included as part of the development of HR 1, the 2025 budget reconciliation bill. LeadingAge believes that federal regulation is essential. Given that the federal government has not enacted a federal framework or guardrails for the use of AI, however, LeadingAge opposes proposals such moratoria. While we acknowledge the challenges to AI businesses complying with myriad state regulations, we disagree that the solution is to block State lawmakers from enacting their own protective guardrails and requirements.
Executive Branch
- Health Equity in Telehealth Services: LeadingAge encourages CMS to continue to focus on improving health equity in telehealth services and to expand access among underserved populations, including addressing disparities such as those identified in this HHS analysis of Medicare Beneficiaries’ Use of Telehealth in 2020.
- CMS Extension of Telehealth Flexibilities: LeadingAge will continue to advocate for CMS to increase telehealth and technology flexibilities where it can do so without Congressional action, including utilization of telehealth for hospice routine home care visits and flexibility in licensure requirements in the Medicare and Medicaid program.LeadingAge supported CMS’s inclusion in the Calendar Year 2026 Physician Fee Schedule Final Rule of telehealth policy changes, including: (i) permanently suspending frequency limitations for subsequent inpatient visits, subsequent nursing facility visits, and critical care consultations; and (ii) for services that are required to be performed under the direct supervision of a physician or other supervising practitioner, CMS will permanently adopt a definition of direct supervision that allows the physician or supervising practitioner to provide such supervision through real-time audio and visual interactive telecommunications (excluding audio-only).
- Remote patient monitoring: LeadingAge will work to ensure that all appropriate aging services providers can utilize and bill for asynchronous remote patient monitoring, which is a critical and effective tool to support the health of individuals with chronic conditions.
- Advocate for the creation of claims codes or modifiers to document hospice virtual visits: We will advocate that CMS create claims codes or modifiers both to track the utilization of the face-to-face encounter via telehealth and to track the utilization of virtual care in hospice akin the G-codes in home health.
- Advocate for the use of data from new claims codes documenting home health virtual visits: Home health providers are allowed to use virtual visits as part of their documented plan of care. We will advocate for the analysis of the recently created G-Codes for these encounters for a variety of purposes including quality measurement.
- Clarify and improve HUD Guidance on Funding Internet Infrastructure and Services in Affordable Housing: We support clarifications and improvements to current HUD guidance related to the use of property budgets and reserve for replacement accounts to pay for internet access. This includes both the initial internet infrastructure costs and the ongoing internet services costs.
- AI and the Fair Housing Act: In May 2024, the Department of Housing and Urban Development (HUD) released two documents addressing the application of the Fair Housing Act to two areas in which the use of AI poses particular concerns: tenant screening and online advertising. LeadingAge supports the return of these materials, which were removed from the HUD website in 2025.
- Tele-Prescribing of Controlled Medications: In response to COVID, the Drug Enforcement Administration (DEA) granted temporary exceptions under the Ryan Haight Online Pharmacy Consumer Protection Act that allowed healthcare providers to prescribe certain controlled substances via telemedicine without the need for a prior in-person examination, for the duration of the COVID-19 PHE. The DEA has issued a third temporary extension of these flexibilities, through December 31, 2025, and it is poised to issue a further, fourth extension. LeadingAge supports making these flexibilities permanent and calls for DEA to allow patients enrolled in hospice and palliative care, as well as nursing home residents, to be included in the exemptions as authorized under the Ryan Haight Act.
- Artificial Intelligence (AI)
- LeadingAge will continue to press CMS to clarify that MA plans are prohibited from using algorithmic or AI tools in coverage determinations including prior authorizations, unless they can demonstrate that they meet the Medicare coverage requirements based on the unique beneficiary’s comprehensive assessment for post-acute care, as required under the CMS Contract Year 2024 Policy and Technical Changes to the Medicare Advantage Program final rule. We believe the use of algorithmic and AI tools should be limited to expediting approvals of care determinations or prior authorizations but not used for coverage denials and that plans must divulge the source of the data and evidence used to create the algorithm or AI tool.
- As CMS leverages AI in its own operations to identify fraud, waste and abuse, we will advocate for transparency and clarity about fundamental issues – such as whether a payment is genuinely improper versus being made, made, for example, without sufficient documentation or a missing diagnosis code or other clerical or human error; for clear definitions to guide the appropriate AI tool selection for the prescribed task as well as providing clarification for providers; and to establish an appeals process for providers to challenge improper payments identified by AI.
ACTIONS YOU CAN TAKE NOW
- Visit the Advocacy Action Center to identify opportunities to let your Representative and Senators know your views on eliminating barriers to the utilization and expansion of telehealth services in the Medicare program and other technology policy issues.
- Host Congress in Your Neighborhood to help your Members of Congress understand how policies related to technology and telehealth models in Medicare affect older adults.
ADDITIONAL RESOURCES